Melissa Bolaños Picado

About

Supervisor with more than 8 years of wide experience in people management through assertive communication, critical thinking and empathy. Accomplished implementation of strategies and projects with creativity, organization and innovation for successfully achieve performance . Great skills in active listening and public relations for a successful negotiation and problem solving.

Experience

• Supervisor at Avantor
  Jul 2025 - Present · 1 yr 1 mo

  Supervisor of Client Support (B2B Customer Service)

• Amazon (8 yrs 4 mos)
  • SDS Supervisor
    Nov 2015 - Feb 2024 · 8 yrs 4 mos

    Managing 25-30 direct reports Business Marketplaces: US, CA and MX. Implementation of engagement and communication strategies Project Manager of the Onboarding Program (US, CA and MX marketplaces) Project Manager of the QA Team (MX/NA/CA-ES) People development and empowering Hiring processes experience Trainer experience

  • Performance Analyst
    Dec 2018 - Jul 2019 · 8 mos

    KPIs Campaign Owner Data mining/dive deeps to identify trends, provides proposals, and plans to reduce impact to customer experience according the process and policies.

  • Team Lead. Customer Service Agent
    Aug 2017 - Aug 2018 · 1 yr 1 mo

• Servicio de atención al cliente at Grupo Moto Más de Costa Rica
  Feb 2014 - Mar 2015 · 1 yr 2 mos

  Encargada de la atención al cliente por diferentes medios. Community Manager de la empresa.

• Asistente Artística at Orquesta Sinfónica de Heredia
  Jul 2011 - Sep 2012 · 1 yr 3 mos

  Organización y planificación de conciertos y actividades. Asistencia en la realización de la publicidad.