Atlanta, Georgia, United States
I bring my own brand of professional excellence to the team because I bring my tough spirit, southern hospitality, meticulous methods, processes, attention to detail, 100% accuracy, and more to the group. Plus my energy and enthusiasm is about 10 standards deviations above the average. As a rule I can solve any problem in a spirits retail market. Yes even for the largest ones.
Streamlining the shopping/checking out experience
Proud to be on this team which demonstrates quality, creativity, a high performance culture, originality, and tactfully delivers a classy dining experience.
Work in a high volume call center helping customers purchase, troubleshoot, manage, and schedule service for electronics.
Process transactions by scanning and bagging grocery items for customers at a high volume eclectic specialty grocery retailer located in the heart of international village. Extremely fast paced environment.
Cash Handler Role: • Counting, balancing, consolidating, and recording cash amounts from 3-14 registers per shift; Organizing 4-5 figures worth of cash using a scale for coins, and an electric automatic counter for cash, a printing calculator for accuracy and labeling, rubber bands to bundle the cash together, and a software system to enter values, as well as assigning cashiers to designated registers Problem Identification and Prevention Tactics Applied: • Diplomatically assisting specific colleagues/departments when needed, Deliberately upholding high standards and guidelines related to safety, efficiency, service, and public perception; Exercising vigilance, concern, urgency, and responsiveness; Covering coworker’s shifts on short notice, Double checking accuracy for discount percentages, Barcode/product matching, Abiding by alcohol sales laws, Anticipating fraudulent practices and excising discernment in accordance with loss prevention Procedural Responsibilities Performed: • Inventory Maintenance via Counting and recording; Directing phone calls, Training new employees, Receiving deliveries, Making lists of cases needed from the warehouse to stock the retail space, Creating orders for customers upon special request, Putting together large orders for weddings, parties, and other large order customers, and prompting assistance from coworkers. Customer Service Skills Employed: • Processing sales transactions/Cashiering, Delivering and modeling superior customer service, Quality assurance, Rapport building, Speed and politeness in service, and Up selling Merchandising Abilities Applied: • Working to create aesthetically pleasing displays, Keeping the entire establishment looking well kept, clean, organized, inviting, and accommodating; Cleaning, Stocking shelves Education:
*Counting, balancing, accuracy checking, consolidating, and recording cash amounts from 3-16 registers per shift * Working with a partner in a big team of colleagues to record and verify inventory for both stores, taking 6 Sunday mornings a time to complete, once every 4 months. * Upselling customers * Using persuasion to collect contact information from customers for the marketing department in order to keep in touch with customers through sending newsletters, sales information, and event information. Supporting team of cashiers and stockers with: -- Merchandising by stocking items, cleaning, and working to create aesthetically pleasing displays, as well as keeping the entire establishment looking well kept, clean, organized, inviting, and accommodating. --Quality assurance customer service, loss prevention, speed and politeness in service. -- Seeking out potential chaotic situations and working to minimize or omit them by *Being extra vigilant/responsive *Working extra shifts on short notice *Being mindful of and willing to implement the means to adhere to certain standards and guidelines in relation to safety, efficiency, and service. • 21% sales increase occurred first year substantially due to my enthusiastic contributions as well as most of the holidays landing on the weekends that year, and a savvi team
Engaging customers cordially to enhance their shopping experience while checking out at the register, along with assisting customers in locating products, deciding on products, and giving suggestions, and up selling. Being a customer service and a, "Tower Beer Wine and Spirits Brand," representative. Directing phone calls. Demonstrating true professional customer service.