Galveston, Texas, United States
Provided excellent customer care to 3+ customers at a time in online chat. In addition, I resolved problems, tracked packages, created and placed orders, contacted stores, attended career advancement training, supported fellow team members, and maintained the highest stats on the team each month.
Worked independently in a field role with traveling to other areas to support Measure Services as needed, for as long as needed in the areas, including training new hires and riding along for evaluations. I also provided quality and professional customer service that exceeded company standards answering any questions I could while in the homes of customers, listening to the needs of the customers and addressing any concerns the customer may have. In addition, responsible for creating, maintaining, and improving customer expectations, and to take on-site measurements in CAD that were accurate.
Provided high-quality customer service in the flooring department, primarily scheduling measures and closing sales by working one on one with customers and listening to their needs. I accomplished being the second highest sales associate in flooring multiple times and received several Homer Awards and recognition during my time in the store. On a daily basis I used programming specifically designed for Home Depot and completed all training that was offered. Other duties included stocking isles, cutting blinds, assisting appliances, weekly inventory and other customer flooring needs.
Provided high-quality customer service in accordance with Safeway’s customer service standards and policies and procedures. Designed multiple floral arrangements for display and/or to meet the needs of the customers. Occasionally I would operate a helium tank to inflate balloons and prepare balloon bouquets for customers, processed flowers and orders on a day to day basis, moved stock from storage area to floral display areas, cleaned/dusted, replaced and maintained stock on shelves within the floral department, and other department needs.
Duties included collaboration with marketing and sales departments to create in store promotions alongside a product development team to incorporate promotions before and after the product was complete. Designed and launched promotions through in-store events and displays, discounts, samples, coupons, gifts and contests. Created campaigns and budgets. Oversaw in-house accounts, creative staff and identified potential markets.