Istanbul, Türkiye
Customer Experience professional focused on improving after-sales operations and service quality through data-driven insights. I analyze customer feedback, identify improvement areas, and drive actionable solutions to enhance the customer journey. Currently pursuing a Master’s degree in Financial Management at Istanbul University Institute of Business Economics, combining strong analytical skills with a customer-centric approach to deliver measurable impact.
I design and implement service methodologies, manage dealer and service network standards, and drive continuous improvement through data-driven insights. By analyzing VoC, Mystery Shopper, and customer satisfaction metrics, I identify improvement areas and lead quality action plans. Passionate about enhancing customer journeys through innovation, AI-driven insights, and operational excellence.