Istanbul, Istanbul, Türkiye
A competent and experienced Manager and Principal Architect with over 20 years of experience in leading technical delivery teams, designing and implementing IT infrastructure, Cloud, ITSM and Automation solutions for multiple enterprise platforms. Has the ability to identify business requirements to develop solutions. Successful in building strong relationships with all stakeholders and leading / motivating team members by providing technical guidance and advices. Certified Manager, Certified Architect. Has deep knowledge of IT service delivery, Cloud platforms, ITIL, ITSM solutions, architectural frameworks, methodologies, automation, open platforms, and system management tools. Specialties: Google Cloud Platform, Delivery Management, IT Operations, Certified Manager, Certified Architect, Automation, Innovative solutions, AI, Cloud based services, Service Management, Managed Services Design Lead Architect, Service and Systems Management including tools, DevOps, Agile Project management, Technical leadership, Enterprise architectures, Technical assessments, Mentoring
• Responsible for the management of the Automation, Innovation, Monitoring and Operation teams, processes, and technologies, which when combined into a comprehensive plan, provides the business and technical functions needed to successfully achieve Client´s expectations. • Responsible for the delivery of Monitoring & Automation and Operation services or service technologies to the clients. • Manages development and implementation of next generation technology and automation products ( like Chatbots including AI solutions based on Cloud platforms). • Establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes, removes blocks so the team can deliver the product.
Responsible for: • The management of the Automation, Innovation, Monitoring and Operation teams, processes, and technologies • The delivery of Monitoring&Automation and Operation services or service technology to the clients. • Leading automation, migration and innovation projects.
Responsible for: • Leading the design and implemention process of ITSM project for a group of company. • Leading automation projects based on IBM Services Platform with Watson. • Leading the Bigfix implementation project for a group of company. • Leading the implementation of monitoring and event management platform for a new DataCenter.
Responsible for: • Leading the design process of IBM Cloud Managed Services’ Infrastructure • Being design authority leader of IBM Cloud Managed Services • Technically leading IBM Managed Services team • Technical Project Management of IBM Cloud Managed Services Projects • Leading transition processes of Managed Services customers • Managing Client Relationships to improve client satisfaction • Designing solutions for the opportunities in presale phases
Responsible for: • Designing the solution and architecture of System and Service management projects • Leading System Management team in ITS Turkey • Leading Service and System management projects implemented with Tivoli product family • Designing solutions and document scope of work documents for the opportunities in presale phases. • Giving guidance for implementation and maintenance of Tivoli Monitoring and System Management products in Service Management Projects.
Responsible for: Tivoli Event and System Management Products installation & configuration in various projects.