Đà Nang, Da Nang City, Vietnam
Sale and Customer Service: Increased average sale per person by 10% through upselling meal deals and promoting special offers. Contributed to making the Subway Carrington store became one of the best for service - stood in top 3 performing sales 4 times in Nottingham by providing excellent customer service, greeting customers, taking orders, and addressing concerns professionally. Inventory Management: Managed inventory levels, monitored and restocked supplies, handled cash transactions, and used the POS system accurately. Physical Stamina: Maintained fitness to stand for long periods, lift heavy items, and work in a fast-paced environment.
Delighted customers by providing in-depth explanations of each dish and expertly recommended menu selections. Educated patrons on the proper way to enjoy a traditional Vietnamese meal, enhancing their dining experience. Skillfully prepared beverages and meticulously organized kitchen supplies to ensure seamless operations and optimal customer satisfaction.
Marketing Management: Coordinated a 6-month marketing strategy and executed targeted promotional email campaigns about key service information and promotions. Directed and executed all visual production projects. Conducted market research to build competitive pricing strategies and selected customer-centric product launches adapted to target market segments. Social Media Management: Established and created content for Instagram pages of Emerald Nails and Emerald Aesthetic & Delux Spa with 4,425 organic reach within 2 months and 300% growth within 4 months.