Istanbul, Istanbul, Türkiye
I possess extensive operational management experience in the fields of car sharing, daily rentals, and online used car sales, particularly in vehicle leasing, sales operations, and digital platforms. I have comprehensive knowledge and expertise in process improvement, team coordination, and customer relations. I have successfully applied my proficiency in effective operational management and efficiency enhancement across various projects. With my proactive approach and analytical mindset, I maintain a work ethic focused on continuous improvement and excellence. My strong problem-solving skills enable me to manage challenging situations and minimize risks effectively.
• Customer portfolio management in coordination with the corporate sales team • Monitoring pricing dynamics and determining daily and monthly vehicle rental prices • Conducting competitor analyses • Monitoring fleet vehicle acquisition processes and preparing vehicles for leasing • Managing branch administrative, operational, and sales conversion processes • Monitoring receivables in coordination with the collections unit • Preparing, implementing, and auditing internal processes • Ensuring inter-branch coordination • Tracking and controlling inventory and asset stock • Determining and calculating branch teams' bonus entitlement criteria
• Coordinating teams across all stages of operational processes, monitoring their development, and ensuring process improvements • Coordinating the operations team with customer relations, legal, technology, and finance teams • Managing end-to-end operations of the supply network teams (washing stations, damage, repair and maintenance services, tire companies, and valet services) • Increasing the active rental fleet availability and ensuring conversion to sales • Organizing, reporting, and conducting cost analyses for newly acquired fleet vehicles (owned, leased, and rent-to-rent vehicles) and returned vehicles, including notary registration processes, contracts, and power of attorney procedures • Ensuring the entry of new fleet vehicles into SAP and other internal systems (HGS, vehicle recognition, license plate identification), tracking logistics processes, and ensuring homogeneous distribution of vehicles • Monitoring and improving efficiency and business development processes in field operations • Providing advanced driving training (car and motorcycle) to field valets, tracking their development, conducting periodic training, and controlling and approving their earnings and bonus calculations • Managing the internal audit process and organizing the central team • Monitoring customer safety and conducting studies to prevent potential accidents • Overseeing the general security processes of vehicles, coordinating teams, and improving processes based on data and predictions to prevent potential fraud
• Coordinating teams across all stages of operational processes, monitoring their development, and ensuring process improvements • Coordinating the operations team with customer relations, legal, technology, and finance teams • Conducting controls and reporting on digital membership processes, organizing improvement and monitoring mechanisms for quality processes, and minimizing error improvements through periodic tracking of AI-supported products • Managing end-to-end operations of the supply network teams (washing stations, damage, repair and maintenance services, tire companies, and valet services) • Increasing the active rental fleet availability and ensuring conversion to sales • Organizing, reporting, and conducting cost analyses for newly acquired fleet vehicles (owned, leased, and rent-to-rent vehicles) and returned vehicles, including notary registration processes, contracts, and power of attorney procedures • Ensuring the entry of new fleet vehicles into SAP and other internal systems (HGS, vehicle recognition, license plate identification), tracking logistics processes, and ensuring homogeneous distribution of vehicles • Monitoring and improving efficiency and business development processes in field operations • Providing advanced driving training (car and motorcycle) to field valets, tracking their development, conducting periodic training, and controlling and approving their earnings and bonus calculations • Providing advanced driving training for company employees and monitoring their progress in company vehicle usage • Managing the internal audit process and organizing the central team • Monitoring customer safety and conducting studies to prevent potential accidents • Overseeing the general security processes of vehicles, coordinating teams, and improving processes based on data and predictions to prevent potential fraud