Mehak Yadav

Intermediate Support Specialist @Clio | Customer Success & Growth | LegalTech

Hamilton, Ontario, Canada

About

I’ve built my career around working with people, solving problems, and continuously growing in every role I’ve taken on, from customer service and technical support to quality evaluation, team leadership, and now customer experience at Clio. Each step has helped me develop a strong foundation in communication, problem-solving, and performance. At Clio, I’ve been able to take that further by consistently delivering strong results, contributing to product adoption, and getting involved in initiatives. I enjoy taking ownership of my work, finding better ways to do things, and creating a positive impact through both results and collaboration. I’m focused on continuing to grow and take on opportunities where I can expand my impact.

Experience

  • Clio (Toronto, Ontario, Canada · Hybrid)
    • Intermediate Customer Support Specialist
      Apr 2026 - Present · 3 mos

    • Customer Support Specialist
      Dec 2024 - Mar 2026 · 1 yr 4 mos

  • Taxpayer Services Agent at Canada Revenue Agency - Agence du revenu du Canada
    Jan 2024 - May 2024 · 5 mos

  • Concentrix (Hamilton, Ontario, Canada)
    • Team Leader
      Jul 2023 - Jan 2024 · 7 mos

    • Sr. Quality Evaluator
      Jul 2021 - Aug 2023 · 2 yrs 2 mos

    • Technical Support Advisor
      Oct 2020 - Jun 2021 · 9 mos

  • Customer Service Associate at Tim Hortons
    Jun 2020 - Oct 2020 · 5 mos

  • Supervisor at MacEwen Petroleum Inc.
    Jul 2019 - Apr 2020 · 10 mos