Switzerland
Global Sales Operations executive with a proven track record of driving operational excellence, scalable growth, and business transformation across the semiconductor and high-tech industries.
Global Head of Sales Operations
Head of North America Operations and Global Key Accounts
• Manager of Global Sales Operations for key customers • Manager of Customer Support Specialist Team • Lead internal and external customer operations escalations to drive action plans. • Generate and implement process/communication improvements relative to operational KPI metrics and revenue tracking activities. • Manage customer demand forecasts and open orders with sales account teams and global factories (production / engineering) to ensure customer requirements are comprehended and can be met. • Prioritize manufacturing, purchasing and the business units to coordinate capacity planning and availability of needed materials, components, equipment, and resources to align with the customer’s demand • Escalation management for factory representatives to reschedule critical deliveries based on customer escalations. • Manage revenue tracking based on discrete and consignment open orders • Manage consignment inventory levels, forecasts, cycle counts and replenishment in order to support VAT financial goals and customer operational initiatives. • Manage local 3PL contracts and business terms • Prepare and present customer executive presentations, summary reports, spreadsheets, charts and analysis of data from multiple sources for internal and external use. • Audit data; Challenge and resolve data integrity issues (i.e. excess and obsolete inventory). • Provide training to finance and customer service teams to ensure they understand how to work with key customer portals and understand billing cycle timing. • Create and/or maintain databases in support of data collection.
Global Operations Manager, International -Manager of international logistics team -Managing international operations, including turnkey arrangements for large customers and in-market warehousing -Managing logistics coordination between vendors, distribution partners and dealers, and Alarm.com -Maintaining Quality Assurance, with emphasis on both channel partner and end user experiences, from connectivity to equipment and apps -Managing all international purchase orders with dealers including wholesale billing for hardware and services -Overseeing reporting for forecasting, budgeting, tracking, and implementation of pricing updates -Ensuring that quality service is delivered to all partners and customers
iOS Refurb Supply/Demand Planning for WW and AMR region. -Calculating weekly actuals and forecast plans to develop a weekly refurb supply plan that meets customer demand as well as refurb targets. -Coordinating weekly conference calls with EMEA/APAC teams to sync on refurb supply and demand. -Working closely with WW SDM team to ensure supply plans meet the target. -Publishing and reconciling weekly supply plans to ensure deltas and gaps are clearly communicated and bridged. -Working closely with China operations team to ensure sufficient capacity and materials to meet quarter targets. -Coordinating issue resolutions, application enhancement requests between business and warehouses.
Internet of Things Group (IoTG) & Connected Platform Group (CPG) Dual role- Demand Planning and Sales&Operations (S&OP) Planning - Enabling effective collaboration among Manufacturing, CDO, Finance, Sales, Global Commodity Management, and Global Transformation teams for demand and supply planning. Support effective business processes through appropriate planning frameworks, systems and tools. - Operations while balancing operational excellence and innovations enablement. - Partnering with Global Process Organization and IT leads for pilot creation, processes & tools development, rollout and scale of S&OP - Collaborating with Product Operations on cost, quality, lifecycle management inter-links to S&OP and DP; partner for driving S&OP/DP process with Business Unit(s) (BU) - Leading Operating Plan, Pre-S&OP meetings, and Forecast DP meetings to support BU/TG and Architecture level S&O/DP - Generating revenue planning and execution, supply- demand balancing, constraints, allocations, and forward-looking projections - Regulating demand forecasting and shaping through pricing and bundling initiatives - Analyzing inventory fill rates and weeks of supply - Examining inventory to delivery to margin trade-offs - Tracking delivery performance for critical customer accounts and market segments - Overseeing delivery performance of on-time to request vs. original commits vs. current commits and lead time attainment - Determining cost to margin optimizations and “what-if” financial scenario planning and decision making - Identifying key customer impacts and mitigation strategies
Production Planner (Foundry) for 4 Product Lines • Scheduling Original Factory Dates for managed product orders through Oracle Software- managing daily exceptions with special attention to strategic customers • Collaborating with Customers and Marketing departments for forecast in demand planning • Reviewing daily MRP run outcomes and adjusting order schedules • Coordinating with Asia teams on production calls for assembly, test, and packaging statuses • Developing Excel reports daily to track status on inventory backlog and inventory WIP to meet Customer Request Dates on time Supply Chain Operations Analyst Creating companywide Excel advanced files on a weekly basis to track key performance indicators including: On Time Delivery goal and performance to Original Factory Date scheduling Wrote an Excel module to calculate high and low inventory level requirements based on forecast and risk profiling of a product • Uses dynamic data: Service Levels (CRD %), Costs • Analyzes risk/ trend for each product • Improves response to changing demand • Combines actual and forecasts for each product Participated in company initiatives/ personal goals for cost reductions by package engineering improvements, financial revenue targets/ margins for specific product lines, and supplier consolidation Aggregating data from iReports (Intersil database) in sales, finance, and engineering departments for a single view in the planning department Analyzing current shipping lanes and proposing improvements for efficiency in terms of total shipment time and costs