United States
Senior Business Analyst with 7+ years of experience delivering business analysis, process improvement, and enterprise technology solutions across healthcare and insurance organizations. I specialize in partnering with business stakeholders, product owners, and cross-functional teams to gather, analyze, and translate business requirements into scalable technology solutions that improve operational efficiency and business outcomes. My experience includes requirements elicitation, business process analysis, Agile and Waterfall SDLC, user story development, acceptance criteria, process mapping, gap analysis, and end-to-end solution delivery. I have worked closely with development, QA, and business teams to support application modernization, system enhancements, User Acceptance Testing (UAT), and production implementations while ensuring alignment with business objectives. I am proficient in SQL, Power BI, Jira, Confluence, Azure DevOps, Lucidchart, and business analysis best practices, with a strong focus on stakeholder collaboration, process optimization, and continuous improvement. I enjoy solving complex business challenges, improving workflows, and delivering technology solutions that create measurable value for organizations and their customers.
Supported enterprise healthcare initiatives by partnering with business stakeholders, product owners, and technical teams to gather, analyze, and document business and functional requirements. Led requirements workshops, developed BRDs, FRDs, user stories, acceptance criteria, and process documentation, and performed As-Is and To-Be process analysis to improve business operations. Collaborated with development and QA teams throughout Agile and Waterfall SDLC projects, coordinated System Integration Testing (SIT) and User Acceptance Testing (UAT), and ensured successful implementation of technology solutions that enhanced operational efficiency and user experience.
Partnered with business stakeholders and cross-functional teams to gather requirements, analyze business processes, and support enterprise application enhancements within the insurance domain. Developed BRDs, FRDs, user stories, process flows, and functional specifications while facilitating stakeholder workshops and supporting Agile and Waterfall project delivery. Conducted gap analysis, As-Is and To-Be process modeling, coordinated UAT activities, and collaborated with developers and QA teams to deliver solutions that improved operational efficiency and business performance.
Supported insurance product enhancements and digital transformation initiatives by gathering business requirements, analyzing workflows, and collaborating with business stakeholders, developers, and QA teams throughout the SDLC. Performed impact assessments, gap analysis, and process modeling while leveraging SQL and Power BI to analyze business data and develop executive dashboards. Coordinated User Acceptance Testing (UAT), supported reporting modernization, and contributed to workflow automation initiatives that improved operational efficiency and regulatory compliance.
Supported business analysis and software development initiatives by gathering business requirements, documenting functional specifications, and collaborating with cross-functional teams throughout the Software Development Life Cycle (SDLC). Assisted in creating user stories, acceptance criteria, workflow documentation, and process diagrams while participating in Agile ceremonies and User Acceptance Testing (UAT). Performed SQL-based data analysis, maintained project documentation using Jira and Confluence, and contributed to business process improvement initiatives that enhanced project delivery and operational efficiency.