Grand Rapids, Michigan, United States
Technical writers are like chameleons; we adapt to our environment and become experts in every industry we enter. As a technical writer, I create documentation that caters to every level of knowledge. Regardless of prior industry experience, I become an expert on your products, catching and documenting nuances that someone familiar with the product might miss. I can meet your company at any stage of documentation, whether you'd like to spruce up your current materials or want to build a knowledge base from the ground up. Let's connect and create something amazing!
- Created and maintained a complete set of user guides and documentation for internal and external users for all 4 of our mobile and web applications - Initiated and tracked Jira tasks to completion for all incoming documentation requests - Collaborated with marketing content specialists, graphic designers, program/product managers, and software engineers to communicate feature releases, changes, and updates to our customers on a frequent scheduled basis - Documented internal processes and software to assist with onboarding new employees and to create a knowledge base and vetted source of truth for employees - Wrote documentation a wide variety of audiences in the oil and gas industry, from truck drivers to office administrators
- Worked alongside a team of technical writers and communication experts to produce documentation that supports our healthcare interoperability technology - Created documentation using Adobe Illustrator, Acrobat Pro, InDesign, Camtasia, After Effects, and SnagIt - Learned the importance of healthcare interoperability and its role in Michigan and nationwide - Gained extensive practical knowledge of the Agile method of project management
- Worked for HCB for 3 consecutive summers and 1 winter semester break - Assisted customers at 5 of the 7 branches and often worked at more than one branch within the same week - Learned valuable customer service skills to meet and exceed the needs of local customers - Performed under pressure to complete customer banking requests with a team of other tellers - Adapted quickly to the unique way each branch operated - Processed deposits, withdrawals, account transfers, loan payments, and business change orders
- Edited technical manuals outlining how to use air compressors for grammatical clarity and readability - Transformed the verbiage of the manuals that had been roughly translated from Italian to English to match the vernacular of North American English speakers - Worked as a contract employee and received very positive reviews from ELGi's customers on the ease of use of the new manuals