Detroit Metropolitan Area
Technology Project Coordinator with experience supporting large-scale IT operations, project coordination, process improvement initiatives, and technology deployment efforts within fast-paced environments. Most recently, supported operational and infrastructure-focused initiatives within the Technology Division at Detroit Public Schools Community District (DPSCD), with a strong focus on cross-functional coordination, asset lifecycle management, workflow organization, reporting, and implementation support. Experienced in helping teams improve operational efficiency by developing scalable processes, organizing complex initiatives, improving documentation standards, and supporting transitions from manual workflows toward centralized systems and automation. Key areas of experience include: • IT Project Coordination • PMO & Technology Operations Support • Process Improvement & Workflow Optimization • Asset Management & Deployment Operations • Cross-Functional Collaboration • Reporting & Data Analysis • SOP & Process Documentation • Technology Audit Coordination • Inventory & Lifecycle Management • SharePoint, Excel, Power BI, Asana, Jira, Visio, and Microsoft 365 CAPM® certified with a strong interest in continuing to grow within IT Project Management, PMO, implementation, and technology operations leadership roles.
Supported operational and infrastructure-focused technology initiatives within the Technology Division, with a primary focus on project coordination, asset lifecycle management, workflow optimization, deployment operations, and implementation support. Key Project: WASP Asset Cloud Implementation & Monitoring - Coordinated the full lifecycle implementation and operational rollout of WASP Asset Cloud, transitioning the organization from manual asset tracking to a centralized, real-time inventory management system. - Eliminated several weeks of manual audit work through process optimization and improved system workflows, increasing operational efficiency and compliance visibility. - Improved inventory oversight and budget forecasting capabilities for thousands of technology assets by supporting scalable reporting and tracking processes. - Collaborated cross-functionally with Asset Management, Enterprise, Network, and Field Services teams to support deployment operations, workflow alignment, and district-wide technology initiatives. - Maintained project documentation, reporting, process diagrams, and centralized workflow resources using SharePoint, Visio, Excel, and Microsoft 365 tools. - Supported ongoing monitoring and optimization efforts focused on user adoption, operational consistency, process refinement, and long-term system sustainability.
Supported operational program coordination efforts for a large-scale energy efficiency initiative involving HVAC contractors, internal stakeholders, and high-volume customer communications. - Processed and managed over $1M in rebate and incentive documentation with a strong focus on accuracy, compliance, and operational efficiency. - Identified and corrected a long-standing documentation issue impacting multiple stakeholder forms and program workflows. - Coordinated high-volume outreach efforts to support customer communication, eligibility verification, and program compliance initiatives. - Exceeded performance expectations by completing customer outreach and survey requirements ahead of established deadlines.
Supported mortgage mitigation and loss prevention operations by assisting clients experiencing financial hardship and coordinating resolution plans across multiple departments. - Managed mitigation workflows to help maintain compliance with approved financial assistance plans. - Supported delinquency reduction efforts through consistent communication, risk awareness, and resolution coordination. - Maintained high customer quality and satisfaction scores while managing sensitive client situations in a fast-paced operational environment. - Recognized with the AMAZE Award for demonstrating strong performance, collaboration, and alignment with company culture and values.
Reviewed and analyzed title and deed documentation for high-liability real estate transactions while collaborating with third-party vendors and internal stakeholders to ensure accuracy and compliance. - Developed training documentation and reference materials that improved onboarding and quality consistency across high-liability projects. - Maintained strong accuracy and productivity metrics while supporting increased organizational loan volume. - Assisted with operational quality control efforts by reviewing complex title issues and resolving documentation discrepancies. - Earned multiple AMAZE Awards for performance, compliance, and contribution to team success.
Supported testing operations within a high-volume ophthalmology practice by coordinating workflow efficiency, managing scheduling processes, training staff, and improving operational organization. - Developed organizational scheduling processes that improved patient flow and reduced wait times. - Assisted with staff coordination, inventory support, and operational workflow management. - Trained incoming staff on procedures, documentation standards, and department processes.
Supported ophthalmologists specializing in cataract, LASIK, cosmetic, and laser procedures within a fast-paced clinical environment. - Conducted patient testing and maintained accurate clinical documentation. - Assisted with workflow coordination to support operational efficiency and patient output.