Federal Way, Washington, United States
• Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships. • Conferred with customers to understand needs and make targeted recommendations. • Created and maintained an inviting shop atmosphere with fresh products and beautiful displays. • Handled financial transactions, including cash and credit cards with 100% accuracy.
• Reduced customer waiting time by effectively prioritizing technicians ’schedule and customers’ needs for service. • Managed technician schedule. • Performed daily cash reconciliation. • Achieved positive customer satisfaction score based on online feedback. • Successfully handled phone calls daily with no complaints. • Greeted clients, signed them in, and directed them to their station.
• Constructed as strong customer base by engaging with customers in a sincere and understanding manner, quicky solving any issues, and following up with customers for their purchase. • Accurately presented merchandise with high-quality photos and detailed descriptions. • Gift wrapped, packaged, and shipped items within twenty-four hours of order. Included handwritten notes and complimentary gift.