Motherwell, Scotland, United Kingdom
Hi there, thank you for viewing my profile. Blue Arrow is one of the largest specialist staffing companies in the UK, with more than 600 recruitment professionals across more than 100 locations and we place over 60,000 people in work each year. Blue Arrow specialises in staffing for Admin & Secretarial including Call Centre, Transport & Logistics, Hospitality & Catering, Manufacturing & Production and Public Sector. Its Enhancing People's Lives mission unites staff under a profound appreciation for their part in helping people find fulfilling work. We are proudly placed among The Sunday Times' Top 100 Best Companies to Work For and accredited Platinum status by Investors in People. Our vision is to become the most trusted staffing company in the UK and our mission is to Enhance People's Lives. Our Values: Integrity - doing the right thing. Extraordinary - performing at the top of our game and never settling for “OK”. Inspire - enabling people to exceed their potential. Expert - adding value by being knowledgeable, fact based and purposeful. Challenge - challenging the future by questioning norms.
As a Support Administrator for Blue Arrow, I have many duties on a day to day basis in order to provide proactive administration support and ensure the smooth running of payroll operations in order to assist the operational team maximize sales and temporary gross margin, whilst ensuring service excellence by embracing Blue Arrows promise based culture. Main responsibilities of a Support Administrator such as myself are: General Administration: • Maintain knowledge and actively be aware of all branch strategies and aims and provide any administration support required, using all resources within your control • Chase any references from flexible employees previous employers, gathering market data and generating business leads where possible • Take internal and external messages, dealing with issues directly where possible, or transferring to the relevant team member • Promptly action all branch filing Payroll Administration: • Proactively manage the weekly processing of flexible employee timesheets inline with company standards and timescales • Ensure the operational team achieve a quick turnaround of pay and bill by chasing flexible employees and clients for late timesheets • Maintain high levels of accuracy when inputting data into the FROST payroll system Candidate Care: • Warmly greet applicants either by phone or face to face and assist with the pre-screening process • Answer incoming calls and e-mails in a professional and responsive manner • Assist in the completion of registration forms and where appropriate arrange registration appointments Other duties also include Marketing & Advertising and Presentation of the Office.
At Sky, as a Retentions Advisor I assisted customers over the phone who wanted to cancel their Sky. Whilst doing this, it was important to build a strong rapport with customers so that you could find a perfect solution for each individual case. Whilst this was the main purpose of my job, I had many other responsibilities including Sales, meeting difficult targets within a strict time period and keeping up to date with changed within the business.
Completed SVQ 3 in Administration and Business.