Greenville, Kentucky, United States
As a PMP-certified Project Manager with over 10 years of work experience across healthcare, marketing, and education, I bring the capacity to produce solutions through organization and effective communication. I have previously partnered with C-suite leaders and Boards of Directors to translate business goals into clear narratives and actionable development strategies, managing projects through their full life-cycle. I am a servant leader at heart, focused on creating environments where people can do their best work. Whether developing leadership programs or supporting enterprise-wide initiatives, my goal is to create clarity, foster alignment, and elevate both the employee and customer experience. I’m particularly drawn to organizations that value confidant leadership, open communication, and promoting employee happiness and growth.
- Utilize adult learning principles and instructional design methodologies to develop curriculum that bridges knowledge gaps for diverse learner populations within college-level dual credit courses. - Architected and implemented interactive, computer-based training (CBT) modules and digital resources, increasing engagement and retention by 50% within extracurricular programs. - Serve as the Instructional Authority, providing guidance and materials to facilitators to ensure delivery of current, relevant, and compliant content. - Key Achievement: Designed and executed a comprehensive "Tabletop Gaming" learning framework, scaling participation by 50% through strategic promotion and learner-centered design.
- Conducted comprehensive learning needs assessments for community stakeholders to determine relevant solutions for postsecondary success. - Developed "marketing-type" communication pieces and multi-channel outreach campaigns to promote learning initiatives and resources, significantly increasing community engagement. - Collaborated with external partners and SMEs to translate complex financial and academic requirements into accessible job aids and training events. - Key Achievement: Orchestrated FAFSA Completion initiatives that resulted in a 40% increase in completion rates through improved learner-facing documentation and UX.
- Led cross-functional teams to deliver large-scale communication projects, including a flagship magazine (50,000+ readers), utilizing storyboarding and content analysis to align with strategic organizational goals. - Managed the end-to-end lifecycle of digital content, including the design of visual assets and social media engagement strategies that increased interaction by 150%. - Analyzed engagement metrics and "learner" feedback to optimize future communication strategies and identify ineffective practices. - Key Achievement: Translated complex healthcare service lines into engaging, easy-to-digest content, improving member/patient "literacy" and ad conversion rates.
- Produced copy for projects ranging from email campaigns to Amazon Alexa scripts. - Utilized Adobe Social and Hootsuite for effective listening and appropriate response on social channels. - Interacted with customers to find beneficial solutions to problems or complaints via social media networks including but not limited to: Facebook, Twitter, Instagram, email, chat, and retailer web sites. - Utilizes information about products to construct positive response and interaction with consumers to enhance customer experience.
Guide students through the writing process to achieve their greatest potential. Provide assistance with proper formatting according to required style. Member of the social media committee where we utilize analytics in order to improve student outreach through social networks.