Austin, Texas, United States
I build operational systems that make organizations measurably better. Over the course of my career, I have managed enterprise portfolios exceeding $12 million, led cross-functional teams across complex multi-stakeholder environments, and delivered results that show up on the bottom line: $250,000 in cost savings on a single project, 35% improvements in operational efficiency, and a 90% on-time and on-budget project completion rate. My background spans commercial construction and real estate program management at CBRE, business operations leadership in financial services, and hands-on implementation of AI-enabled workflow systems. I do not just manage operations. I redesign them, document them, and build the repeatable frameworks that allow teams to scale without adding complexity. What I bring to an operations role: Enterprise program management across 15+ concurrent initiatives with Fortune 100 clients Process redesign and SOP development that sticks because it is built for the people using it CRM implementation, workflow automation, and AI-enabled productivity frameworks Financial controls, vendor governance, and budget management at scale Cross-functional leadership across construction, real estate, financial services, and SaaS-adjacent environments I am also a licensed financial professional with active production experience, a 10-year community leader at CREW Austin, and a self-directed systems learner who regularly builds with Claude, ChatGPT, and automation platforms before most teams know they need to. I am currently open to Operations Manager and Senior Operations roles in fintech, proptech, construction technology, and SaaS. Hybrid or remote preferred, based in the Austin metro. If you are building something operational and need a partner who will learn it fast, improve it immediately, and document it for the next person, let's talk.
• Generated $2,000,000 in potential revenue pipeline by leading enterprise operations transformation, implementing AI-enabled workflows, optimizing sales operations, and deploying ChatGPT/Claude automation frameworks supporting advisor productivity. • Improved operational efficiency 35% by redesigning business processes, implementing scalable SOP frameworks, standardizing workflows, and establishing KPI reporting systems across sales and operations teams. • Reduced onboarding timelines 10% and accelerated time-to-productivity to 30 days by optimizing training programs, improving process governance, and building repeatable operational enablement frameworks. • Improved customer engagement rates 13% by rebuilding lead generation operations, deploying CRM optimization initiatives, implementing reporting dashboards, and improving workflow automation. • Increased team productivity across 10 representatives by developing standardized operating procedures, AI-supported enablement systems, discovery frameworks, and performance management processes.
• Secured 4 signed reseller vendor partnerships after researching 300+ companies, conducting 90+ outreach initiatives, and managing relationship development, onboarding coordination, and implementation planning. • Built and optimized 45+ Shopify website pages and 24+ product pages focused on customer journey design, self-service support, product education, and customer engagement experiences. • Designed 8+ customer success and operational workflows across lead capture, inquiry management, appointment scheduling, vendor coordination, follow-up communication, and onboarding support processes. • Improved customer engagement and brand visibility by executing a multi-channel content strategy across 3 social platforms and producing 50+ pieces of educational and customer-focused content. • Developed B2B onboarding and implementation frameworks across product-fit discovery, vendor coordination, rider education, safety planning, and post-launch support expectations to improve long-term customer adoption and satisfaction.
Managed a diverse commercial real estate portfolio across Austin and San Antonio, representing landlords, institutional asset owners, and tenants across office, retail, and industrial asset classes. Managed an average of 15 concurrent projects at various lifecycle stages with individual project values up to $8M. Portfolio Scope: • 9 Class A/B office buildings across two Texas markets • 2 retail centers in landlord rep capacity • 5 older industrial flex buildings with unique infrastructure challenges at every new lease • 2 first-gen TI build-outs totaling ~375,000 SF in a cold dark shell tilt-wall development, all utilities, power, fire/life/safety, and dock infrastructure installed new under a compressed delivery schedule Client Advocacy & Cost Protection: • Identified and disputed $250,000 in unsupported charges across a complex renovation, documented errors in writing during bid, enforced contract compliance when unauthorized work began, and negotiated costs down to protect the client's budget • Represented landlord interests across 90% of projects, reviewing Work Letter lease provisions prior to execution, then managing full design and construction through closeout • Managed approximately 8 tenant rep projects, including corporate interiors and a high-finish professional office buildout, carrying up to 50% broader scope than standard landlord assignments Infrastructure & Complexity: • Navigated recurring power deficiencies across older industrial portfolio, new leases frequently revealed inadequate building power requiring full utility upgrades, adding 8–12 months to schedules due to energy provider backlogs Systems & Team Contribution: • Led migration of all active project files to SharePoint, enabling field access from mobile devices, monitored rollout, troubleshot adoption issues with IT, and tracked usage through departure • Continued coordinating team events, lunch-and-learns, and industry education sessions
After a strategic furlough-to-layoff transition during Covid, and designed collaboratively with my director to shorten the rehire window, I returned to CBRE at an Associate Project Manager level, with a planned promotion back to full Project Manager within 12 months. That promotion came on schedule. During the Associate period, I was brought in to solve a specific operational challenge: low platform adoption of Kahua, CBRE's enterprise project management system, at exactly the moment the company was expanding into an at-risk business line where compliance and cost tracking were non-negotiable. I became the team's dedicated Kahua implementation lead and operational backbone for a 6-person PM team, each managing 10–12 concurrent projects up to $8M: • Absorbed all Kahua administrative burden from 6 senior PMs, enabling full project output while I drove platform adoption and compliance • Managed 5 at-risk projects end-to-end, where guaranteed cost delivery made accurate tracking critical to protecting company liability • Streamlined a multi-step approval workflow, increasing sign-off completion rate by 30% across contracts requiring 5 internal approvals and invoices requiring 2 • Modified the team's Excel budget template to align with Kahua's import requirements, eliminating manual re-entry without disrupting existing workflows • Created a standardized reporting template for the company's partner incentive program, coordinating monthly data across 12 team members and managing quarterly submissions • Recognized with CBRE's Global Award for Best Supporting Teammate (2023) — cited for enabling ~10% additional team capacity, estimated at $200K in incremental annual revenue
Supported 5 concurrent civil and municipal construction projects as the sole project engineer, managing all documentation, approvals, and coordination between field operations and third-party design teams. • Managed full submittal, RFI, and change order process between internal field teams and external design consultants, ensuring approvals moved without delay • Coordinated meeting minutes and client approvals across all active projects • Administered owner and subcontractor pay applications, schedule of values, and progress percentages • Oversaw procurement coordination for subcontracts and purchase orders Left after 4 months when CBRE opportunity became available, returned to commercial real estate project management.
• Managed $1,000,000+ project portfolio by overseeing operations strategy, vendor management, financial tracking, resource planning, and customer delivery execution. • Increased profitability 15% by analyzing 2 years of operational expenses, restructuring contract processes, eliminating cost leakage, and implementing financial controls. • Built company's first operational management system supporting 12 concurrent projects ranging from $10,000–$150,000 through workflow automation and reporting standardization. • Reduced project delivery risks through improved documentation practices, vendor governance, scope management, and operational accountability structures.