San Francisco, California, United States
• Lead strategic initiatives focused on addressing social determinants of health and health equity by partnering with local and national organizations • Oversee Social Innovation Partnership Grant Program • Implement alternative payment models to increase community service provider sustainability
• Managed deployments of new processes and AI/ML products, including a mechanism for laboratory order assistance • System build out of pilot projects working with cross-functional global teams (product, design, engineering, sales, customer success, and finance) • Trained and coordinated a team of 24 trainers for a medical decision system that led to saving clinicians an average of 1 hour per day and closing 80+ preventive measures per month • Developed key performance metrics, SQL dashboards, and communication plans with vendor partner operations in 4 countries including: India, Sri Lanka, Dominican Republic, Bangladesh
• Consulted with Goodwill Industries New York to create a go-to-market strategy and a roadmap to help place those with barriers to employment into private sector corporations • Built a framework and created a needs assessment to analyze industries that hire skilled laborers
• Collaborated with medical team to increase productivity utilizing data driven insights to optimize flow of patients and clinician efficiency resulting in an increase of patients seen from 66% to 79% • Created and implemented a new ticket management and triage system for customer issues • Managed clinic site that generated over 55,000 visits a year and supervised 18 direct reports
• Chair of the Corporate Compliance Committee and Policies and Procedures Committee • Oversee policies and procedures review in each department • Design and implement patient satisfaction surveys to measure and improve services provided • Establish a standardized incident and experience reporting, investigating and tracking procedure • Report to a Federally Qualified Health Center Board of Directors
• Provided executive oversight and support to clinic managers and front line staff, delivering over 100,000 medical, dental, and behavioral health visits annually • Managed implementation of electronic health records for the entire clinic, moved 100,000 patient health records online and trained staff members to efficiently utilize the new system • Initiated, planned, and managed cross-functional teams to implement the clinic’s Affordable Care Act Outreach and Enrollment Program to assist 8,500 clients in applying for new healthcare insurance programs
• Provided data analysis, interpretation and consultation to maximize the use of all data collected to support needs of senior management and strategic planning • Assisted management on various projects including planning and designing data extraction, data layouts, data analysis and interpretation and presentation of information – corrected issues and streamlined data collection • Analyzed and presented data findings to maximize the use of all data collected to support needs of senior management and strategic planning; increased overall transparency and corrected data extraction issues • Trained and supervised data analyst and administrative assistant