Klang, Selangor, Malaysia
I’ve spent the last 10 years working in logistics and operations across shipping, freight forwarding, and APAC environments. Most of my work revolves around keeping things moving, coordinating with vendors, managing shipments, handling issues when things go wrong, and making sure operations run as smoothly as possible. I’ve also worked closely with clients as a main point of contact, managing expectations, resolving issues, and ensuring service delivery stays on track. I’ve worked in both structured setups and lean 3PL environments, so I’m used to adapting, figuring things out, and getting things done without overcomplicating.
• Part of the APAC operations support team, supporting regional logistics, inventory coordination, and fulfilment readiness across multiple warehouse locations. • Monitored shipment progress across key milestones and drove follow-ups to ensure timely and accurate status updates • Managed shipment exceptions (shortages, delays, receiving discrepancies), ensuring resolution within SLA timelines • Supported inter-warehouse stock movements to maintain inventory availability across APAC sites • Maintained operational trackers and reporting in Excel/Microsoft 365 to improve visibility and prioritisation • Provided proactive updates, risk flags, and coordination support to internal and client-facing teams
• Managed end-to-end ocean freight operations (FCL/LCL), from booking through delivery across regional routes • Coordinated with carriers, NVOCCs, transporters, and overseas agents to ensure smooth cargo movement and timely execution • Acted as the main point of contact for assigned accounts, handling coordination, follow-ups, and issue resolution • Planned shipment schedules and handled delays, rollovers, and operational changes • Managed vendor coordination, freight rates, and shipment costing based on customer requirements • Handled specialised cargo including DG, OOG, flexibag, and bulk shipments in compliance with IMDG regulations and local port authority requirements • Prepared and checked shipping documentation (BL, SI, invoicing) to ensure accuracy and timely processing
• Managed assigned customer accounts (FMCG & Manufacturers), acting as the main point of contact for export shipments • Handled export bookings and coordinated shipment timelines based on customer requirements • Coordinated with internal teams and logistics partners on shipment schedules, rate confirmations, and documentation flow • Applied Incoterms in shipment handling to ensure proper coordination and responsibility across parties • Provided shipment updates, handled enquiries, and resolved operational issues
• Managed and validated feeder and mother vessel invoices across Malaysia and Singapore, including port and third-party feeder costs • Investigated billing discrepancies and coordinated with vendors to resolve issues and secure credit notes • Supported cost allocation, voyage coding, and reporting to maintain accurate financial records • Worked with regional teams and shared services to ensure consistency in billing processes
• Part of the Singapore transshipment team based in Malaysia, supporting daily container movements across regional ports • Coordinated transshipment operations across PSA terminals and Jurong Port, maintaining accurate container updates and smooth vessel connections • Monitored vessel schedules and feeder allocations to support timely cargo transfers between feeder and mainline services • Resolved transshipment discrepancies and ensured data accuracy across systems to maintain operational flow • Tracked container flow and connection performance to minimise delays and missed connections
• Coordinated transshipment operations across Port Klang, Westport, Northport, and PTP, ensuring smooth container movement and vessel connections • Executed feeder nominations, transshipment declarations, and system updates in line with operational requirements • Monitored tight connections and took corrective actions to minimise delays and maintain cargo flow • Prepared DG declarations in compliance with IMDG regulations prior to vessel arrival • Coordinated with port terminals, planners, and internal teams to support daily vessel operations