Vienna, Vienna, Austria
• interface software service provider for operation in technical questions • participation in release management (software tests, upgrade planning, smoke tests) • responsibility for the info management of the support processes • participation in tasks related to the merger of health insurance companies • responsibility for technical control of end-of-day processing
03/2019 - 12/2019 Release manager / working team lead at the Vienna regional health insurance Vienna, Austria occupation (summary) • rollout of Windows 10 • cooperation with the ITSV • process coordination • error analysis and solution finding • hardware and software support, software installations 01/2019 - 02/2019 Freelancer in event management at Telacc Customer Interaction GmbH Vienna, Austria occupation (summary) • congress setup and dismantling • network setup • connection of video projectors • wiring audio equipment • preparation of notebooks, mini PCs and peripheral devices 09/2018 - 12/2018 Rollout technician at Porsche Salzburg Salzburg, Austria occupation (summary) • introduction of the "Digital Workplace" • replacement of Lotus Notes with Microsoft products • training of employees, presentation of new functions • technical support as "Floorwalker" • data migration to PCs, notebooks and mobile phones
• brand building for Amazon products • product optimization and advertising measures • quantity planning, logistics and purchasing • product development and product maintenance • portfolio management in Amazon Seller Central
• technical assistance and maintenance of approximately 1,300 workstations • administration of various accounts including providing multiple IT-services • testing and rollout of new products • technical support in networking and telephony • chief responsibility in technical support of the Scientific Institutes in Vienna