Des Plaines, Illinois, United States
Dedicated Master of Healthcare Administration (MHA) student with ample experience in Legal Services, Leadership, Marketing, Managing, Administration, and Training. Passionate about Equity Initiatives, Mental-Health Advocacy, Client-First Interactions, and Serving Marginalized Groups. Consistent and dependable team leader with Project Management, Development, and Administrative skills.
Supported dental staff by scheduling patients, processing patients’ insurance, and assisting the dentist with day-to-day responsibilities • Scheduled 20+ patients daily • Communicated with 3+ dental laboratories to coordinate patients’ lab work deliveries. • Handled daily financial transactions, including patient payments, deposits, and end-of-day reconciliation. • Reviewed 50+ insurance claims to determine patient benefits and if additional information was needed from our practice.
Fostered a positive work environment and maintained high standards in a fast-paced environment. Utilized interpersonal communication skills to interact with guests and staff politely. • Responsible for training 10+ new staff in 3 different positions to ensure company standards. • Led a team of 15 staff members to exceed service goals through mentoring and training. • Organized 5+ events for guests and helped them during planning and scheduling. • Assisted the general manager with developing 5+ different seasonal special menus and worked alongside our social media manager to market the campaigns. • Created 3 different training manuals for all staff positions
Supported legal staff by ensuring timely communications with law enforcement, local organizations, and legal representation. • Initiated a system linking attorneys to 20+ community resources. • Developed an internship position for the Rainy Day Fund, a local non-profit organization that provides legal funding to those in need • Relayed information between 2 office departments and 10+ community resource offices. • Completed case reviews and collaborated with other interns to develop treatment plans for 50+ clients.
Boosted community engagement through seasonal marketing initiatives. • Developed partnerships with 10+ local businesses and 3 UofSC campus organizations. • Took part in 2 marketing campaigns to spread the message of the organization. • Created a 100-page reference guide for consumers of MADD services.