Charlotte, North Carolina, United States
• Provided Risk and Control governance for business unit • Developed annual business plans for all Small Business products • Produced Daily, weekly and monthly BAU and ad-hoc performance reporting for Small Business products • Developed 6Q product roadmaps
• Defined and implemented consolidated performance metrics across businesses in order to effectively evaluate performance management throughout the enterprise. • Built and own performance management controls across enterprise. • Designed performance management metrics scorecard at enterprise level. • Built out performance management lifecycle process maps across enterprise contact centers. • Assisted in designing and implementing the target state of the performance management framework.
• Managed team of senior financial analysts providing P&L support for non-personnel expense lines for the Consumer and Global Wealth Investment Management lines of business. • Designed and implemented horizontal model for expense management across GL lines, standardizing expense management and creating personnel efficiencies. • Model transformation to facilitate new horizontal structure, simplifying process and mitigating risk. • Partnered with business leaders, corporate planning/strategy, and finance support to effectively forecast, handle accruals, perform month-end close, hierarchy maintenance, reporting, and other ad-hoc financial support for businesses.
• Decisioned, distributed, and monitored $2.8B annual initiative portfolio across the enterprise. • Drove out new guided approach to Enterprise Initiative Planning, refining submission/evaluation methodology and timelines, eliminating significant overhead, improving corporate forecasting, and providing increased transparency into initiative work and budgets across all lines of business..
• Led migration of Control Function Technology organization (~5000 resources) to a new resource management tool; Built and scaled out tool with a team of contractors and offshore developers; Managed team through 12 application releases, spanning 14 months. • Integrated Workforce Management tools to improve processes that facilitate initiative forecasting & capacity forecasting for the organization. • Built out a reporting and analytics arm for Workforce Management for 300+ resource managers and business partners; Platform used to identify workforce make-up efficiencies from various perspectives. • As a subject matter expert, provided support for resource management tool for organization, bridging gaps between resource managers, finance, and the PMO.
• Worked on a risk management initiative for achieving a strong operational risk rating from regulators. Developed the user training program for the RSA Archer platform for managing governance, risk and compliance to be implemented across the Global Technology and Operations Division. • Mapped over 1000 existing controls at the bank to new controls within the RSA Archer platform. • Created weekly progress reports for the Control Management Governance Executive on the implementation of the RSA Archer platform across the bank for 2012-2013.
• Strategized and coordinated video and multimedia operations and developed effective video production workflow. • Managed and maintained critical relationships with sponsor accounts including Aflac, Dell, AT&T, Coke, and more. • Shot and edited videos for sponsors around the United States featuring company executives.
• Helped launch a new set of local media websites for NBC’s owned & operated stations. • Developed, designed and implemented interactive Flash multimedia templates for supplementing news articles. • Produced original and aggregated multimedia content of daily national news including slideshows, videos and graphics.