Matthew Cornwell

MSIT

Atlanta Metropolitan Area

About

Experienced support analyst with a demonstrated history of working in enterprise environments. Skilled in HTML Scripting, CSS, Java, AngularJS, OneDrive, Python, and MongoDB. Strong administrative professional with a Master of Science - MS focused in Information Technology from Kennesaw State University. Currently looking for a Technical Support role that will lead to a position as a Network Administrator.

Experience

  • IT Support Associate II at Amazon
    May 2022 - Present · 4 yrs 2 mos

  • Enterprise Support Technician at Alvaria, Inc.
    May 2021 - Feb 2022 · 10 mos

    -Assisting in planning with client implementation & execution for delivery. -Linux Server Administration (CentOS) -Database Operations (PostgreSQL/MySQL) -Windows Server Administration (Windows Server 2008/2012/2016/2019) -Web Server Management (Microsoft IIS) - Database Support – PostgreSQL/MYSQL, Structured Query Languages - Telephony configuration and troubleshooting experience, including vendor management - Basic scripting knowledge - Asterisk / VoIP PBX experience

  • Support Technician at Noble Systems
    Nov 2019 - May 2021 · 1 yr 7 mos

    -Assisting in planning with client implementation & execution for delivery. -Linux Server Administration (CentOS) -Database Operations (PostgreSQL/MySQL) -Windows Server Administration (Windows Server 2008/2012) -Web Server Management (Microsoft IIS) - Database Support – PostgreSQL/MYSQL, Structured Query Languages - Telephony configuration and troubleshooting experience, including vendor management - Basic scripting knowledge

  • ATLANTA SUPERSOURCE INC (4 yrs 6 mos)
    • Production Specialist
      Feb 2019 - Nov 2019 · 10 mos

    • Office Associate
      Nov 2017 - Feb 2019 · 1 yr 4 mos

      • Perform accounting tasks, including account management and balancing • Handling of processing orders to our distributors • Audit regulatory files, including DOT records • Assist Director of Operation in transitioning accounting software

    • Production Technician
      Jun 2015 - Nov 2017 · 2 yrs 6 mos

      Assist in the manufacture of industrial cleaning supplies, ensuring quality control and adherence with safety standards • Produce, package, and stock industrial cleaning supplies

  • Old Navy (13 yrs 2 mos)
    • Operations Manager
      Jan 2015 - Jun 2015 · 6 mos

      Responsible for managing a $5.8 million dollar store with a staff of 65-100 and 1 direct Report. Tasks included auditing daily, weekly, and monthly paperwork to maintain compliance with state, federal and company regulations. Managed payroll and controllable expenses to our store. Lead LP awareness within our store and reported successes and failures to corporate partners. Completed work orders on damaged equipment and repaired most technology related problems within the store.

    • Service and Training Manager
      Sep 2013 - Jan 2015 · 1 yr 5 mos

      Responsible for managing a $5.8 million dollar store with a staff of 65-100. Tasks include hiring and training new associates in their roles and responsibilities within the store. Conducting corrective actions when warranted. Drive and track results from customer surveys to help increase the service with the store and recognize great service from the staff. Drive and track Old Navy Card acquisitions to meet company set goals and standards.

    • Service and Training Manager
      Aug 2012 - Sep 2013 · 1 yr 2 mos

      Responsible for managing a $6.3 million dollar store with a staff of 75-125 associates. Trained and mentored new Service and Training manager in key responsibilities before leaving location. Tasks include hiring and training new associates in their roles and responsibilities within the store. Conducting corrective actions when warranted. Drive and track results from customer surveys to help increase the service with the store and recognize great service from the staff. Drive and track Old Navy Card acquisitions to meet company set goals and standards.