Heredia, Costa Rica
Self-motivated, result driven and dynamic professional with 8 years of proven experience in operations in the customer service industry. Business-oriented leader, collaborative team player and passionate solver problems. Always willing to solve problems and face new challenges. I am working as a Talent Acquisition Professional Recruiter at Cargill in NA region. In charge of providing the highest-level of support to stakeholders, managers and candidates, effective communication, problem-solving skills and a goal oriented mindset
- Manage the full cycle recruiting process to include our employer value proposition (EVP), creating diverse and inclusive candidate slates, phone screening, interview coordination, creating and extending offers to drive hiring and meet business objectives. - Consistently develop and maintain a pro-active, diverse pipeline of potential candidates for future opportunities in various disciplines. - Build trusting and collaborative relationships with internal and external stakeholders. Stay up to date on recruiting trends, tools and best practices. - Communicate with hiring teams throughout the recruiting process to provide status updates, creatively address recruitment challenges and drive win/win outcomes. - Manage our Applicant Tracking System (ATS) while following process and compliance requirements. - Meet expectations set by the COE for performance targets (i.e., Time to fill, Quality of hire, diversity goals, agency usage, hiring manager experience, and candidate experience) - Support other recruiters as needed to reach team goals.
•Develop and execute recruiting strategies, including proactive recruiting, and evaluating/selecting appropriate sourcing methods for current openings utilizing labor market consultation, competitive intelligence, and selling the Cargill brand. •Proactively seek new avenues to identify and attract candidates and pipeline talent. •Provide full cycle recruiting services including recruitment strategy session, candidate sourcing, interviewing, selection processes, offer management, process documentation, compliance management, and status communication with candidates and hiring managers. •Utilize recruitment technology systems (i.e. Success Factors), process enhancements, and Success Factors analytic capabilities to achieve efficiencies in recruiting activities. •Actively participate in recruitment related projects or initiatives with businesses/functions. •Develop and maintain internal/external relationships related to the recruitment process which may include: hiring managers, human resource professionals, industry contacts, candidates, etc. •Consult using your subject matter expertise to partner with business on recruiting/sourcing strategies, candidate assessment, metrics and analytics, position responsibilities, forecasting, etc. •Manage candidate pools to ensure qualified candidates remain engaged in current or future opportunities, and ensure a strong and positive client and candidate experience.
Facilitating cross-channel feedback from customers and employees to management and executive teams Managing Premier Customers’ and Partners’ Critical Situation. Strategic planning and follow-up Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made Grow customer satisfaction with the brands 12% in the last quarter. Lead a team of over 30 customer care assistances, mechanics and operation team Working with team leaders, managers and department heads to learn departmental needs and goals Contribute to team effort by accomplishing related results as needed Refer unresolved customer grievances or special requests to designated departments for further investigation Designing and maintaining clear operational guides to ensure consistency of operations Delivering reports to department heads, management teams and boards of directors to provide insight into the overall efficiency of the organization Greet customers warmly and ascertain problem or reason for calling Collaborating with management and executives to set departmental and organization-wide goals