Petersfield, England, United Kingdom
After more than a decade working in SaaS and eCommerce, I've always found that I most enjoy understanding the products, making the process and the team's education better and learning from the process. I started in support, where I realised that the key to solving a problem was understanding what people were trying to accomplish, and how they were trying to make it happen - So you knew where you could best provide help or advice. Later on, I worked in Business Development and Product Management, and as a contributor to the Marketing team. I've helped to build and deliver a number of products, including most recently Avasam, and to create, maintain and update collateral about them, including web content, blogs, knowledgebase & documentation and FAQs. I've also documented and reviewed APIs, both for those platforms and partners that the development team(s) needed to work with. At Superfood Market, I've been part of a team helping to review, rebuild and optimise a business, integrating it into a larger group and seeing what new opportunities were available... Processes, tools, education and marketplaces. Overall, my work for the last decade and more has been about understanding what people need from a product, and helping to educate and inform them to get the most from the opportunities and resources they have. I've also helped developers to offer products that better meets the needs of the customers. The biggest thrill of all is often learning new skills and new areas of business from (and for) the people who work in those areas, to make it easier to break down the process and the tools. There's a wealth of information out there, and it's hard for people to sometimes get the most from it and see how it is relevant to them. I enjoy helping to deliver the information they need, and in a way that makes it easier to assimilate and understand. I'd really like to find an opportunity to continue doing so and help to build something.la
Own and optimise Linnworks inventory and order management across all sales channels; manage account health on Amazon, eBay, Shopify, OnBuy and additional marketplaces. Monitor and maintain data accuracy for inventory, pricing, and orders to minimise overselling and operational risk; perform daily system monitoring and log reviews. Lead supplier onboarding and integration, ensuring accurate data feeds, stock synchronisation, and pricing management; support implementation of new sales channels. Provide training and cross-team support; drive knowledge-sharing initiatives to reduce dependency risks and improve organisational resilience. Collaborate with Technical, Data, Listings, Operations, and Customer Support teams; produce analysis of order and inventory data to support business decision-making.
Voluntary director of the residents' management company responsible for the upkeep and governance of the Foxfield Grove estate.
Content marketing strategy, creation, and management for eCommerce and community audiences; Shopify administration and optimisation; social media and creator partnerships.
At Avasam, we are helping people to build a business in eCommerce by providing access to dropshipping with minimal complications and overhead through a dedicated and optimised SAAS solution. Our platform has been built from scratch, and minimises contact between the Supplier and the seller, and automates a lot of the more complex areas so that suppliers can focus on finding great products, while sellers can ifentify opportunities, and sell - No warehouse to run, no shipping contracts, just find the products they need at great prices, list and promote them, and pay for the goods to be shipped to the customer once they buy. My main focus is to ensure that our suppliers can get connected to Avasam quickly and easily, and that they have great products at reasonable prices so that our sellers can engage with their customers. I support our technical and catalogue teams in getting the products into our catalogue, I work with our live chat team to ensure that the sellers have a great relationship with the platform and their suppliers, but I also work to ensure our suppliers provide great products for our sellers, dispatch their orders, and support the selelrs when customers have issues. We have a great team, and we all support each other to produce a better product. I also write some blog content to encourage our sellers to grow and explore the tools they have available to them when building their new busiensses. It's great to help people to learn what they are capable of, and support them in building something uniquely theirs.
Working to maintain and improve the Avasam dropshipping marketplace for suppliers and sellers.
Prepared internal content on new vendor products and educated stakeholders on vendor offers to support sales activity.