Maya Shani

Building customers path to success

Paris, Île-de-France, France

About

* A Senior Project Director with 10 years’ experience working in Operations, Enterprise Account Management and Business Development functions in client-centric environments. * With a strong background in SaaS-based and App-focused products. * Extensive experience managing global, multinational customers such as Televisa (Mexico), Zee5 (India), Thairath TV (Thailand), HOT, Reshet, Channel 10 (Israel). * Expert at interpreting business goals and customer needs into effective, profitable deliverables. * Deeply committed to genuinely advancing customer objectives and creating synergy, beyond selling. * Highly technical, with a deep knowledge of digital tech products and daily experience working with AWS services, Jira, Trello, Slack, Confluence, Zoom and various client management systems.  * Excellent relationship management capabilities, skilled at working cross-functionally building an internal and external bridge and partnering with all parts of the company, vendors, and customers.

Experience

  • Applicaster (Paris, Île-de-France, France)
    • Director of Customer and Partner Success EMEA
      Mar 2025 - Present · 1 yr 4 mos

    • Head of Customer Success EMEA
      Nov 2022 - May 2025 · 2 yrs 7 mos

    • Head of strategic accounts, Media & Telecom, APAC
      May 2019 - Nov 2022 · 3 yrs 7 mos

      * Directing all aspects of a high-profile project for a tier-one partner. * Leading a cross-functional team of 30, across three countries: Israel, India, and Ukraine. * Managing on and off-shore internal stakeholders and external, executive-level decision-makers. * Building and maintaining a strong partnership with the client, managing a daily on-going relationship. * Defining and implementing a clear project roadmap and vision to meet customer goals. * Controlling project timelines, budget, resources, and processes using Jira and Confluence, overseeing the CMS on both the customer and platform sides. * Conducting project sales meetings, analyzing client needs, providing presale technical support. * Managing 3rd party integrations on both product/technical levels, including with analytics providers (Google Analytics, ComScore, Mixpannel), ad providers (Google DFP), and others: Kaltura, Optimove etc.

  • Director of strategic projects at HP
    Feb 2017 - May 2019 · 2 yrs 4 mos

    * Owning end-to-end development of a unified tool to streamline the company sales pipeline. * Working cross-functionally to attain an in-depth understanding of sales processes and team needs. * Identifying needs and developing tools for the Sales Team, defining, and implementing a team vision. * Collaborating with partners to extend reach adoption, and with internal teams to build and maintain a pipeline of relationships with potential customers. * Tracking, reporting, and optimizing Sales Team's performance, identifying/solving issues as they arise.

  • Strategic Account Manager at Applicaster
    2014 - Feb 2017 · 3 yrs 2 mos

    * Directing key company projects and associated strategic accounts and partners, worldwide. * Leading overall management of multiple, simultaneous projects, ensuring delivery under tight timelines. * Providing presale technical support, selling to new customers and up/cross-selling to existing clients. * Ensuring client retention and satisfaction, providing customer training and tutorial documentation. * Overseeing 3rd party integrations on product and technical levels, including integrations with analytics providers (Google Analytic, Flurry, ComScore, Omniture) and ad providers (Google DFP).

  • Business development and marketing department manager at Viacom
    2011 - 2014 · 3 yrs

    * Creating strategic partnerships with large commercial companies, generating annual revenues 4M+ NIS. * Leading multiple concurrent mobile and web development projects, from inception to completion. * Managing the departmental budget, overseeing project profitability, controlling resource allocation. * Managing the acquisition of broadcast rights with international licensors.

  • Executive Producer at Hertzlia Studios
    2011 - 2011 · Less than a year

    • Head Producer of Ynet Medical Encyclopedia, responsible for collaboration between WEB and TV platforms involving multiple sponsors. • Head Producer of a prime-time hosting show at channel 1. • Establish a team from scratch including recruiting new employees; direct management of 20 employees. • Manage annual budget of 2 million NIS, negotiating with suppliers, employees and customers. • Work closely with Creative & Marketing; Legal Department in drafting contracts and bylaws