Madison, Wisconsin, United States
Experienced business professional with a demonstrated history of working in the information services industry. Skilled in Microsoft Excel, Entrepreneurship, and Customer Service with a Bachelor of Science - BS focused in Business Administration, Finance, and Supply Chain Management from Syracuse University.
- Managed synchronous internal and customer teams to ensure the on time completion of projects with budgets ranging from 300,000 to 1,500,000. - Ensured seamless integration of new systems serving member populations ranging from 8,000 to 300,000 with existing infrastructure through diligent testing and validation processes. - Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution. - Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Collaborated with 5-person marketing and sales team to increase brand awareness and uncover new leads. - Utilized Zoominfo, Salesloft, Salesforce, and Sales Navigator to manage sensitive client information and update 200 existing and new client profiles daily. - Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed advanced understanding of QMS. Regulatory Compliance, and Clinical Trial Management Software to react to customer objections, competitive questions and other FAQs. - Established relationships with high level pharmacy and biotech executives at some of the largest organizations to set up over 40 high level discussions. - Maintained current knowledge of evolving changes in marketplace.