New York City Metropolitan Area
Experienced public speaker with critical thinking skills adept at learning new processes with a passion for giving back. Skilled in using data analytics tools to help solve company problems; looking to provide meaningful insight from data.
• Spearheaded SaaS implementations for 7 clients, from requirements gathering to post go-live with solutions tailored to clients’ needs • Led 20+ implementations of the Softheon solution across the US, resulting in a 50% reduction in onboarding time • Provide platform configuration and process improvement guidance to internal teams, leading to a 20% increase in platform adoption and usage • Delivered over 30 product demonstrations to prospects and customers, contributing to a 40% increase in the sales pipeline conversion rate. • Excel in communicating complex data insights to non-technical stakeholders, ensuring data-driven decision making at all organizational levels • Proficient in SQL, allowing rapid turnaround for client data insight requests • Expertly lead change management efforts for the implementation of improvement initiatives and upstream processes • Incorporated AI tools to streamline workflows and enhance productivity, resulting in a 40% reduction in completion times
• Managed customer success for 10+ key accounts, conducting quarterly business reviews that led to a 10% increase in annual revenue. • Executed testing & validation to ensure integrity and functionality of complex systems and software across multiple projects • Skillfully managed a team of consultants, nurturing their professional development and optimizing team dynamics • Implemented API connectivity across various vendors for seamless responses to client requests • Applied agile product lifecycle management techniques to streamline product development, iteration, and improvement • Leverage data-driven insights and industry expertise to provide strategic recommendations
• Created Azure SQL Database scripts in order to create reports to determine next steps in improving Microsoft AX uses • Consulted with IT to improve processes of AX for the other 8 departments • Utilized pivot tables in Excel to locate and correct missing/incorrect information from Microsoft AX • Served as a liaison between the business and IT department • Managed multiple projects and determine prioritization based on business needs • Gave weekly updates on over 7 concurrent in-progress projects during weekly meetings • Communicated with company affiliates to address encountered issues and create working solutions by department • Provided recommendations for the business developers to correct company problems
• Created R scripts to optimize reports by minimizing time required in delivery to the client • Produced clients organic analysis on their tracked keywords with respect to their direct competitors • Localized toxic/broken links for clients and create communication pathways to correct said issues • Utilized Schema App to further investigate problematic sites and develop strategies to correct them • Helped clients understand striking distance keywords and implement strategies to propel growth
• Addressed business needs using a combination of Tableau, R, and Python • Utilized logistic regression, classification, decision trees, and other machine learning and artificial intelligence techniques • Built binary classifiers to improve on existing models • Generated valuable insight from unstructured data which lead to valuable analytical research
• Efficient in working with multiple clients in a fast-moving environment • Brainstorm effective event and marketing techniques for appropriate clients • Assist in planning, organizing, inviting and executing events • Clip articles that feature clients in print and online