Hannover, Lower Saxony, Germany
Experienced leader and process management expert with a passion for efficiency, innovation and customer centricity. As Head of Value Chain Management at SMA AG, I drive the strategic and operational development of processes to ensure sustainable business success. My focus is on optimizing end-to-end processes, implementing digital transformation and supporting companies in developing innovative business models and enabling their operation. I am convinced that entrepreneurial success requires a clear strategy, efficient work organization and individual leadership. I therefore focus on self-organized teams, inspired by approaches such as the Loop Approach and SAFe, and support hybrid and agile working environments. With experience in retail, e-commerce, industry and the energy sector, I am currently focusing on tapping the potential of artificial intelligence in process management. I stand for: ✅ Efficiency and innovation: Proven process management approaches combined with modern technology, including artificial intelligence, to increase efficiency and drive innovation. ✅ Customer centricity: For me, customer experience is the result of perfectly coordinated processes that are consistently aligned with customer needs. ✅ End-to-end process optimization: Identifying and realizing potential in the value chain to increase efficiency, quality and profitability. ✅ Digital transformation and AI integration: Translating business requirements into innovative IT and AI solutions that enable and accelerate transformation. ✅ Sustainable change: Supporting organizations through transformations with a focus on agile, future-oriented structures and promoting acceptance. ✅ Contemporary leadership: Promoting modern work cultures through self-organized teams, hybrid working models and clear individual leadership.
I am responsible for development quality, quality analysis, and customer quality, leading the function as a cross-divisional role for the Home & Business Solutions division. My focus is on the continuous optimization of processes along the entire value chain. By introducing and managing a Cost of Quality KPI approach, I identify potential improvements and implement measures to ensure quality standards and customer satisfaction.
I lead the “Value Chain Management” team in the Commercial and Industrial Solutions business segment. My responsibilities include team leadership as well as the strategic and operational development of the process landscape. My focus is on optimizing value-adding processes, promoting digital transformation and developing innovative business models. I am currently concentrating on tapping into the potential of artificial intelligence in order to take process management to a new level and further strengthen the objective basis for decision-making. I value cross-functional collaboration and sustainable change management. My contribution: • Leadership responsibility: leading hybrid teams and promoting modern, agile ways of working • Customer experience: Linking the customer journey and processes in order to consistently understand and improve the customer experience as a process performance • End-to-end processes: Identifying potential along the value chain, developing strategies to increase efficiency and successfully implementing them as part of cross-functional process projects • Mastering digital transformation: Translating business requirements into IT solutions and managing digitalization projects • Enabling innovation: I advise and support the development of new business models that can be seamlessly integrated into existing structures. • Change management: I manage change processes, promote acceptance in teams and establish a culture of agility and customer centricity. • Building bridges: Mediating between business, process management and IT to create joint solutions that are strategically and operationally convincing
In my role as Global Business Process Manager, I actively shaped the transformation to a process-oriented and customer-centric organization. As part of a reorganization and change program, I developed a sustainable, customer-oriented process landscape based on a holistic customer journey. My area of responsibility also included the coordination of end-to-end processes and all projects and initiatives for the core process "Market-to-Business" and ensuring coordination and communication with stakeholders and interfaces. I represented the strategic direction of our processes in various committees and developed the process framework and process management governance together with other Global Business Process Managers. In addition to that I led process projects as part of the core digitalization program, in which I drove the integration of a web shop with SAP S4HANA. This included automated order processing and the integration of key processes such as order management, outbound logistics and replenishment. To summarize: In this position, I was able to develop sustainable, customer-oriented processes on a global level and support and strengthen the company on its path to transformation.
Leitung des Geschäftssegmentes Fernabsatz/ Onlinehandel sowie kontinuierliche Optimierung der Geschäftsprozesse (eEPK) im Unternehmen. Schwerpunkt liegt hierbei in der Verknüpfung der Prozesse des stationären Fachhandels mit den Prozessen des Onlinehandels. Betreuung von Projekten, Warenbeschaffung, Category Management, Stammdatenmanagement, KPI-Controlling. Accountmanagement Amazon und eBay, Onlineshopmanagement JTL Shop, Sortimentsplanung