Barcelona, Catalonia, Spain
🌱 Mexican–French business, tech and sustainability professional with 4+ years of experience in sales, operations coordination, logistics, CSR project implementation and on-site execution in fast-growing companies and NGOs. Strong background in healthtech, AI health platforms, supplier coordination, warehouse follow-up, process optimization and stakeholder management. 🌍 Passionate about business and business sustainability, with experience as an Ambassador for Project Rescue Ocean (Barcelona Delegation) and consulting on sustainable practices. 🗣 Fluent in Spanish, Catalan, French, English, and Italian, enabling effective communication in multicultural environments. ✨ Strengths: problem-solving, cross-functional collaboration, and creating customer-centric solutions aligned with business goals and sustainability values.
- Managed international customer support operations, ensuring high satisfaction levels across multiple markets. - Optimized order management processes using SAP and CRM tools, reducing response time by 20%. - Collaborated with cross-functional teams to improve customer experience and streamline workflows.
Currently serving as a Project Manager at Génio, where I manage the operational and supply chain initiatives driving our international expansion. I am leading an operational strategy to scale the AI health platform and expand into global markets. My goal is to build the solid operational foundation required to deliver our personalized health and wellness solutions to a global market.
- Delivered sales and after-sales service, ensuring customer satisfaction and loyalty. - Acted as Webmaster for three company websites, overseeing content management and performance optimization. - Managed and monitored product listings across multiple marketplaces, driving visibility and sales growth. - Coordinated logistics operations, ensuring timely and efficient delivery of products.
- Led the creation of the company, including defining the marketing mix and developing the corporate website. - Negotiated with new partners and clients, building strong business relationships. - Assisted clients throughout the entire acquisition process and after-sales service, ensuring satisfaction and loyalty. - Managed a team of 2 sales representatives and 1 community manager, fostering collaboration and performance.
Creating marketing campaigns and manage them through social medias. Making market and competitors analysis.