London, England, United Kingdom
Hospitality professional with international experience across luxury and boutique hotel environments in Europe and Asia. Currently pursuing a BSc in International Hospitality Business at Glion Institute of Higher Education, specializing in Luxury Brand Management and Strategy. Skilled in sales, marketing strategy, operations, and guest experience, with a strong foundation in leadership, business development, and commercial strategy. Experienced in multicultural environments, bringing adaptability, professionalism, and strategic insight to every project.
Contributed to the operations and strategic development of Everland SPRL, a property management and development agency overseeing six boutique hotels across Belgium. Key Responsibilities: - Developed six-month marketing plans for each property, focusing on digital visibility, seasonal promotions, and local market positioning. - Initiated and implemented in-room tablet technology across 150+ rooms, streamlining guest communication, sustainability options, and upselling opportunities. - Prepared investment proposals to attract and structure international hospitality partnerships, including feasibility assessments, ROI projections, and brand alignment analyses. - Supported operational excellence initiatives by standardizing procedures across departments, enhancing guest satisfaction reporting, and optimizing communication between hotel teams and management. - Assisted with contract formulation and review, ensuring compliance with vendor agreements and partnership terms. - Participated in event planning for corporate and promotional occasions. - Involved in the full-cycle recruitment process, from candidate sourcing and interviewing to onboarding and training coordination. - Managed supplier relationships to ensure consistent service quality, negotiate competitive pricing, and maintain alignment with brand standards.
Gained hands-on experience in luxury hospitality operations within one of Switzerland’s most prestigious five-star hotels. Supported the Food & Beverage team in delivering exceptional service across banqueting and fine-dining outlets, ensuring the highest standards of guest satisfaction and professionalism. Key Responsibilities: - Recognized for professionalism and discretion when serving high-profile and VIP clientele, maintaining confidentiality and composure in fast-paced environments. - Delivered elevated guest experiences consistent with Fairmont’s luxury service standards, demonstrating precision, attentiveness, and adaptability. - Assisted in banquet setup, floor management, and coordination between service and kitchen teams during corporate and private events. - Contributed to team training and service briefings, supporting new staff integration and consistent adherence to brand standards. - Developed strong communication and leadership skills through collaboration with a multicultural team in a dynamic, high-pressure environment. - Gained insight into luxury service operations, guest relations, and the expectations of international clientele.
Completed a pre-university internship within the Food & Beverage division of one of Manila’s leading luxury hotels, gaining early exposure to high-end hospitality standards and daily operational practices. Key Responsibilities: - Proactively secured pre-university hospitality experience to build foundational industry knowledge and professional discipline. - Shadowed the outlet manager and assisted with daily restaurant operations, observing effective leadership, team coordination, and service optimization. - Supported front-of-house service activities, ensuring smooth communication between kitchen and service teams. - Gained a strong understanding of guest interaction protocols, table service standards, and quality control procedures within a five-star environment. - Developed an early appreciation for teamwork, time management, and attention to detail in luxury hospitality operations.