Argentina
🌐 IT Operations Specialist · Executive Support · Webinar & Event Production I'm an IT professional with experience supporting distributed teams across the Americas, combining technical expertise, executive support, and large-scale virtual event production. What sets me apart is the combination of deep technical knowledge and a genuine focus on the people behind the tickets. I communicate complex concepts in plain language, build trust with stakeholders, and care about long-term outcomes—not just quick fixes. At Apollo.io, I support a global workforce through IT Operations, SaaS administration, identity and access management, and an AI-augmented service desk environment. Working alongside automated workflows allows me to focus on complex issues that require judgment, communication, and problem-solving. I also provide dedicated support to Apollo's core leadership team, helping ensure business-critical stakeholders have a seamless technology experience. Beyond day-to-day IT operations, I lead the technical production of company-wide All Hands meetings and webinars, managing everything from AV and streaming logistics to live troubleshooting and audience experience. Core areas of expertise: • IT Operations & Remote Support • Executive & Core Team Support • Identity & Access Management (Okta, SSO) • SaaS Administration & Provisioning • Slack & Jira Administration • Google Workspace & Microsoft 365 • Webinar & Virtual Event Production • AI-Augmented IT Workflows I believe great IT is about more than technology. It's about building trust, removing friction, and helping people do their best work.
Recepción de llamados de usuarios con reclamos, solicitudes de servicios CATV, BA, Telefonía con solución técnica
Asesor integral, esta función que cumplí en la empresa requiere conocer todos los sectores de la misma con el fin de poder realizar todas las tareas y entender como funciona el negocio, enfocado principalmente en ventas de: productos, servicios, seguros, garantías y apertura de créditos personales; manejo de caja, control de stock, auditorías. A su vez desarrollé tareas de reparación de pc, celulares, tablets. Capacitación y asesoramiento en el servicio técnico de la compañía. Visitas a domicilio, reparación de equipos, colocación de TV y redes.