Bristol, Connecticut, United States
Results-oriented information security, technology, and operations leader with over 25 years of experience. Proven track record of working across a broad range of industries specializing in managing cross-functional teams, developing cloud-based solutions, deploying new technologies, optimizing workflows, building information security programs, and automating internal processes.
• Led the transformation of the information security program into the industry leader within the travel management services space. • Built the information security program from the ground up. • Implemented new technologies and solutions to enhance information security posture (24/7/365 SOC, SIEM, DLP, Data Classification, ATP, IDS/IPS, WAFS, Vulnerability Management, MFA, End-user Training) • Implemented processes to continuously monitor and audit end-user and privileged account activities to ensure compliance with information security policies. • Oversaw all incident response activities and investigations. • Built and oversaw the Travel Fraud Prevention program. • Built and oversaw the 3rd Party Risk Management Program. • Built and oversaw the Security Awareness Training program. • Regular communication to employees on latest security, phishing and fraud issues. • Conducted webinars and live presentations at company conferences on security, compliance and fraud. • Oversaw legal and regulatory compliance activities for PCI-DSS, GDPR, CCPA, NYDFS Cybersecurity Regulation. • Privacy Impact Assessment program for all vendors and systems across the organization. • Ensured 3rd party attestation for PCI-DSS Level 1 compliance. • Implemented vulnerability management processes and utilized 3rd party vendors for regular external penetration testing. • Collaborated with Sales and Account Management teams on client RFPs, risk assessments and remediation. Leveraged the information security program as a competitive advantage with prospects and increased customer retention.
• Lead an IT organization that supports 3,200 employees across 65+ North America and UK locations supporting $24B in annual sales. • Redesigned processes and built technology solutions that enabled employees to work more effectively. Reorganized and significantly improved the information technology organization encompassing Helpdesk, telephony, procurement, systems engineering, data platforms, network operations, information security and travel technology support. • Manage operations and technology support, including agency implementations, GDS, mid-office, agent booking tools, online booking tools and end-user support and infrastructure. • Ensured full compliance with PCI requirements, compiled and assessed results of third party audits, implemented security policies, overhauled systems and conducted vulnerability scans. Oversee vendor risk assessment documentation. Prepared the organization for GDPR compliance.
As an Advisory Board member, my role is to support the faculty and program managers in delivering relevant offerings and strengthening the fundamental mission of the Ithaca College Certificate Programs.
• Managed technology operations and support for KnowledgePanel and Google Screenwise market research panel infrastructure for 300 employees and 150 contractors supporting 70,000 panelists. • Developed and integrated custom project technologies and infrastructure in support of large panel engagements. • Helped achieve a four-fold increase in capacity and cost savings of $750K over three years by migrating existing cloud-based infrastructure to Amazon AWS.
• Oversaw the management and implementation of advanced technologies to support internal business processes and client deliverables. Provided Tier 2 and Tier 3 support for 200 employees. • Managed support operations for the company’s cloud infrastructure, which included 42 Ubuntu instances. • Oversaw the VoIP system deployment process, which included hiring the VoIP provider, buying and installing phones and switches, and porting all phone numbers.
• Delivered support, network and server operations for 19 offices globally. • Provided Tier 1, 2, and 3 support for 900 home and office based agents around the world • Planned and implemented the migration process for networks and systems of five newly acquired companies.
• Provided support for 150 desktop stations and 80+ Windows and application servers across seven locations.