China
As a recent MSc graduate in Computer Science from Newcastle University, I am passionate about designing innovative, user-centered technological solutions. My academic focus on software development, user experience design, and data-driven decision-making has equipped me with the skills to tackle complex challenges in the tech industry. One of my most rewarding projects involved developing a simplified smartphone mode for elderly users. Utilizing Figma, I created a high-fidelity prototype that improved usability through real user feedback. Additionally, I independently developed a WordPress-based e-commerce website, which further honed my front-end development and content management skills. With experience in market analysis, cross-cultural communication, and team leadership, I’m eager to apply my knowledge to drive product innovation and improve user satisfaction. I’m excited about exploring opportunities in forward-thinking tech companies where I can contribute to meaningful, impactful projects.
Improved customer satisfaction by providing friendly, efficient service, resolving issues promptly, and optimizing product displays to boost store traffic and sales. Provide IT support for the store to ensure the normal operation of computers to ensure that product information is entered correctly.
• Processed 20+ daily multilingual inquiries (FR/EN/ES), implementing AI subtitle tools to boost response efficiency by 50% • Optimized video tagging strategies using view-through rate analytics, increasing search traffic share from 12% to 35%. • Designed culturally adapted CTAs across platforms, driving 2,000+ private domain leads. • Built "content-design-localization" collaboration workflow, implemented video launch via Trello board.
• Assisted in completing 12 English-French bilingual marketing projects, participated in full process from copywriting translation to market launch. • Built industry terminology database (500+ education terms, 300+ e-commerce terms), ensured consistency across client websites, social media, and email marketing content. • Designed religious festival sensitive word filter list, successfully avoided potential cultural conflict incidents.