Dubai, United Arab Emirates
Aspiring Cybersecurity Engineer focused on security engineering, SIEM platforms, and cloud-based threat detection. I build hands-on security projects involving Microsoft Sentinel, Azure security services, Windows event logging, and Linux system hardening. My work focuses on understanding how security telemetry is collected, analyzed, and used to detect and respond to real-world threats. Current areas of focus include: - Security Information and Event Management (Microsoft Sentinel) - Threat detection and incident response workflows - Azure security architecture and identity protection - Windows and Linux security telemetry analysis I am actively developing practical experience through structured cybersecurity labs that simulate real enterprise environments, including Active Directory monitoring, attack detection, and security logging pipelines. My goal is to transition into a cybersecurity engineering role where I can design, build, and improve security detection and monitoring systems in cloud and enterprise environments.
Performed technical support and analysis across internal systems, assisting with day-to-day IT operations and issue resolution in a fast-paced enterprise environment. - Provided first-line and second-line technical support for internal users and systems - Monitored system performance and investigated technical issues and service disruptions - Diagnosed and resolved hardware, software, and network-related incidents - Escalated complex issues to senior engineering or infrastructure teams where required - Maintained clear and accurate documentation of incidents, fixes, and troubleshooting steps - Supported operational continuity during night shifts in a 24/7 environment - Worked closely with cross-functional teams to ensure timely resolution of technical problems
Delivered customer-facing technical support in a high-volume call centre environment, assisting users with technical and service-related issues across communication platforms and internal systems. - Provided technical support via phone, email, and ticketing systems in a call centre setting - Diagnosed and resolved user issues related to account access, connectivity, and service functionality - Guided customers through step-by-step troubleshooting and remote support processes - Logged, tracked, and updated support tickets ensuring accurate issue documentation - Escalated complex technical problems to higher-tier support teams when necessary - Maintained service quality targets and adhered to SLA response times - Communicated technical information clearly to non-technical users under pressure
Supported Guardian Services’ e-sports operations alongside my own company, applying hands-on industry experience to a larger organisation. Assisted with tournament setup, coordination, and execution across online platforms. Helped manage public-facing e-sports and gaming accounts, ensuring consistent branding and community engagement. Contributed to live-streamed events, supporting broadcast operations and technical workflows. Collaborated with internal teams to improve processes and overall event delivery.
Co-founded and operated an independent e-sports organisation focused on competitive gaming, online community growth, and digital content. Organised and hosted online tournaments, managing rulesets, scheduling, player communications, and live operations. Ran public-facing gaming accounts across streaming and social platforms to build engagement and visibility. Delivered live-streamed events, coordinating broadcasts, overlays, commentary, and technical setup. Gained hands-on experience in digital marketing, community management, event production, and startup operations.