Barcelona, Catalonia, Spain
Conducting in-depth desk research, regulatory audits, engaging with stakeholders, and performing qualitative and comparative analysis across various project portfolios. Collaborating closely with colleagues, including the quantitative economics team, to deliver valuable insights and recommendations to clients, such as government entities and NGOs, with the goal of enhancing regional economies and nurturing the growth of Music & Creative Ecosystems. Additionally, using research and analytical approaches while exploring benchmark data.
- Managing a portfolio of XXX B2B and B2C End-Clients responsible of €XM annual revenue growing X% YoY. - Account management and optimization to enhance performance and meet customer set objectives. - Consultant role based on offering tailored solutions & support within the Google Marketing Hub. - Customer Technical Support - Training of new team members (including technical Google Ads and sales coaching) - Team Captain - Quality Assurance for the service provided by the team colleagues.
- Maintenance and Enquiries Analyst for the German, Austrian and Spanish markets. - Resolving product or service inquiries by posing probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy - Growing and nurturing customer relationships, ensuring top customer satisfaction - Providing support by joining improvement based methods - Documenting necessary account information and offering custom solutions which benefit the customer - Delivering results measured by a number of factors including effectiveness, efficiency and quality
Tareas administrativas y de atención al público.
Rodaje del largometraje: "Un paraíso para los malditos" (2014). Dirección: Alejandro Montiel Grip: Darío Gugliotta