Stafford, England, United Kingdom
I’m a Support Consultant working with Microsoft Dynamics 365 Business Central, helping customers solve problems and get the most out of their systems. I handle more complex issues that come through the support team, working with developers and consultants to find the right solutions. I enjoy fixing technical problems, sharing what I learn through knowledge articles and training sessions, and being part of a team that’s always looking to improve how we work and support our customers.
Moving into the Support Consultant role meant taking on the tougher Business Central and NAV issues. I handle 2nd-line incidents, keep customers informed, and work closely with developers and consultants to get to the root of complex problems. I also help build the team’s knowledge by creating articles and running training sessions, improving confidence and first-time fix rates.
Stepping into this role was my first real introduction to Managed Services and Microsoft Dynamics 365 Business Central. What began as learning the basics quickly became a daily routine of discovering how customers relied on the system and building confidence with every ticket solved. I handled enquiries across phone, email, and our ticketing platform, staying calm under pressure, communicating clearly, and meeting SLAs while using ITIL practices to guide my troubleshooting. As I grew more confident, I took on trickier issues and looked for small ways to help the team work smarter. It laid the foundations and showed me how much I enjoyed making customers lives easier working with Business Central.
Before starting my professional career, I worked as a Level 7 Football Referee in Sunday League during sixth form, officiating junior matches and managing games with fairness, clear communication, and confidence. It taught me how to stay calm under pressure, make quick decisions, and handle players, coaches, and parents, skills that have carried through into my professional life.