Sacramento, California, United States
Hello, my name is Maurice Evans. I am a committed customer service professional with expertise in technical support, airport services and financial accounts. Additionally, I am a dependable team player known for an engaging, positive attitude and a strong ability to establish strong client relationships. I am dedicated to ensuring customer satisfaction and actively contributing to the success of the company.
Assisted Planes in Departure and Arrival, by Wing Walking and Final Marshall. Operated a Hand-held device to Scan bags, cargo and mail into the cargo pit. Operated Heavy Machinery such as a Power Stow, Belt Loader, Tractor. Tugged ULD’s and PMCs into Wide Body Aircraft's
Assisted Planes in Departure and Arrival, by Wing Walking and Final Marshall. Operated a Hand-held device to Scan bags, cargo and mail into the cargo pit. Operated Heavy Machinery such as a Power Stow, Belt Loader, Tractor. Tugged ULD’s and PMCs into Wide Body Aircraft's
- Stayed current on Eligibility Guidelines. - Determined customer eligibility for program benefits. - De-escalated calls and handled back-to-back calls. - Met and exceeded KPI expectations while maintaining high-quality assurance. - Fostered strong and collaborative relationships with co-workers and management.
- Scheduled appointments for various providers. - Effectively communicated messages between patients and the clinic. - Accurately checked and loaded insurance information. - Assisted in directing patients and consistently provided exceptional customer service.
-Assisted customers with setting appointments, arranging shipping, and processing special-order requests. - Maintained accurate and up-to-date customer account data through manual forms and digital information updates. - Evaluated customer information to identify and address issues, develop potential solutions, and consistently maintained high-quality service. - Handled cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. - Completed forms and reports that were required by the Company.
- Assisted customers with setting appointments, arranging shipping, and processing special-order requests. - Maintained accurate and up-to-date customer account data through manual forms and digital information updates. - Evaluated customer information to identify and address issues, develop potential solutions, and consistently maintained high-quality service. - Handled cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. - Completed forms and reports that were required by the Company.
- Ensured the integrity of transactions by checking bills with counterfeit pens and examining coins for foreign currency. - Checked identification for proof of age and diligently refused alcohol and tobacco sales to minors. - Aid customers by answering questions and fulfilling requests.