Severna Park, Maryland, United States
Responsible for the supervision of a team of background investigators and oversight of their work product. Organize and manage day-to-day caseload for team members and ensure that their work is completed in a timely and accurate manner. Responsible for team's achievement of established metrics. Utilize performance data to improve processes and maximize team efficiency. Provide mentoring, training and guidance to investigators. Conduct employee evaluations and interviews. Monitor and track caseloads. Ensure all reports, inquiries and statistical requirements are completed in a timely manner. Communicate and work with management staff to resolve issues and implement resolutions. Implement and track disciplinary actions as necessary. Assist with rebuttal processes in order to mitigate erroneous requirements. Ensure investigators are prioritizing their work through efficient zoning and monitor workload levels. Responsible for meeting team production and quality goals and track progress against forecasts. Actively seek opportunities to improve the program's performance and communicate that information to management. Develop and implement strategies to reduce or eliminate inefficiencies. Monitor case scheduling, staffing needs and identification of understaffed locations.
• Performed multi-faceted background investigations for applicants seeking positions of public trust, or access to sensitive or classified material, in a deadline driven environment. These included, but were not limited to, SSBI, SSBI-PR, MBI, BI, PPR, Law Checks, and Record Checks (Educational, Employment, Residential, Courts, Police and Military). • Thorough knowledge and understanding of the Office of Personnel Management’s Personnel Investigations Processing System (PIPS) and Field Work Services Reporting System (FWS), Federal Document Registry (FDR) and OPM Investigator’s Handbook. • In depth interviews included interrogation and confrontation of subjects, when necessary. Ability to quickly develop a strong rapport with subjects yielded a sense of mutual confidence and cooperation, and resulted in complete issue resolution. • Investigative techniques were used to develop sources, and leads, in order to advance the investigation. Interviews were conducted with a keen attention to accuracy of information, discrepancies, and inferences that source had more information requiring additional pursuit. • Superior organization and time management skills resulted in on time delivery of factually accurate daily reports of investigation, which helped clients mitigate risk when adjudicating the suitability of candidates for sensitive positions.
See job description for CACI. Identical work on the same OPM Contract.
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