Wolvertem, Flemish Region, Belgium
Experienced Resources Manager with a demonstrated history of working in the computer software industry. Skilled in Enterprise Resource Planning, Event management, Education planning & Operations. Strong professional graduated from Europese Hogeschool Brussel.
Support to the Field Services Resource Management department which supports the BeLux & EMEA consulting activities Ensure the operational execution of Resource Management processes: - staffing (internal & external) - bench management & reporting - utilization forecast - project management
EMPLOYEE LIFECYCLE SUPPORT - Operational country support for * Onboarding : New hire day 1 onboarding sessions * Work and Life events : local HR policy validation of contractual changes, absence management and benefits operations * Offboarding : involuntary and voluntary end of employment * Payroll support - 1:1 HR consultancy to employees on various local HR policies - Ensure accurate knowledge and content management on all-relevant platforms are in place - Act as a 2nd level case manager for local HR policy queries in a service orientated and compliant way - Manage non digital employee files and HR documentation - Support local regulatory activities to ensure country compliance PROCESS IMPROVEMENT & INNOVATIONS - Continuously monitor SLAs, KPIs and employee feedback - Roll-out of new processes, tools and/or technology connected with Local Services Portfolio
Fellowship Brussels Customer Experience Center: - Plan, organize and host customer & partner visits & business/hospitality events - Collaborate with partners to set up their specific customer visit or event - Support the sales & presales team to prepare, set up and run inspirational customer visits & events - Work with the wider SAP business on events
Coordination & Support of the efficient running of the SAP BeLux Education Business: - Promote, position and secure attendance on the organized courses - Event management of SAP standard training courses: qualification, logistical infrastructure, scheduling, registration, administration, communication and satisfaction reporting - Remote and onsite Customer Service
- Assistant of the Renting department - Responsible of the new website design