Maulshree S.

Tech CSM@Confidential | Expertise in SaaS, Client Success Leadership, Process Improvement, Client Satisfaction, B2B | Formerly Deloitte, Amazon, Cvent, Diligent

Noida, Uttar Pradesh, India

About

With over seven years of experience in customer success and account management, enhancing client relationships and satisfaction. Adept at leveraging CRM tools and strategies to drive successful outcomes, previously supported customer success initiatives at Diligent and Cvent. Passionate about enabling teams to deliver exceptional client experiences, aligning with organizational goals and values to foster collaboration and loyalty. Focused on building long-term partnerships and empowering clients to achieve their success metrics.

Experience

  • Technical Customer Success Manager at Confidential
    May 2025 - Present · 1 yr 2 mos

  • Urban FT (Full-time · 3 mos)
    • Product Support Lead
      Feb 2025 - Apr 2025 · 3 mos

      Had to resign due to the re-reputuring of the Ligament.

    • Health and well-being
      Feb 2025 - Apr 2025 · 3 mos

      Re-ruptured the reconstructed ACL ligament graft that was put up in 2022 surgery

  • Customer Success Manager I at Diligent
    Oct 2023 - Feb 2025 · 1 yr 5 mos

  • Freelance Cvent Consultant at Freelance
    Mar 2023 - Oct 2023 · 8 mos

    Freelance Implementation support to Cvent clients

  • Health and well-being at Career Break
    Mar 2023 - Oct 2023 · 8 mos

    Major Accident in February followed by 3 major surgeries, 5 months of bedrest followed by rehabilitation.