Jakarta, Indonesia
Sales & Administrative Support Specialist with 13+ years of experience driving operational excellence in the medical technology and manufacturing industries. Skilled in managing end-to-end sales administration processes—including quotations, order entry, delivery tracking, returns (RMA), and compliance documentation—while ensuring accuracy, efficiency, and customer satisfaction. Recognized for expertise in CRM data management, sales reporting, and product registration support, with a proven ability to collaborate across sales, logistics, finance, and regulatory teams. Adept at applying Business Process Management (BPM) principles to streamline workflows, enhance data integrity, and boost team productivity. Bringing a strong foundation in laboratory quality assurance and applied chemistry, I combine analytical precision with a customer-centric approach. My experience extends to coordinating internal/external events, managing travel logistics, and preparing technical documentation for regulatory submissions. Known for reliability, adaptability, and eagerness to embrace new technologies, I thrive in dynamic environments that demand both detail orientation and cross-functional teamwork. Core Competencies: - Sales Administration & Order Processing - Import & Re-export/RMA Coordination (Proforma, Commercial Invoice, Packing List, COO, AKL, Bill of Lading/Air Waybill) - CRM Systems & Data Management (SAP CRM, IBM Lotus Notes) - Inventory Planning & Logistics Coordination - Regulatory Documentation & Product Registration - Cross-functional Team Collaboration - Event & Travel Coordination - Advanced Excel (Pivot Tables, LOOKUP) & Power BI Visualization - Project Management Tools (ClickUp, Monday.com)
• Managed end-to-end order processing, incl. quotations, POs, & monitoring deliveries (ETD, ETA, NOA) to ensure timely shipment arrivals. Monitored invoicing processes & AR payments for delivered products. • Liaise with internal teams, external parties, & freight forwarding regarding import and re-export orders. • Produced monthly sales & stock reports, providing valuable insights for strategic decision-making. • Monitored inventory levels to ensure product availability & coordinated replenishment as needed. • Maintained & updated leads/customer records, utilizing the CRM system effectively. • Generated & submitted accurate sales team commission reports on time. • Updated price lists & product configurations as required. • Collaborated with internal teams, incl. sales, product management, finance, & logistics, to ensure seamless communication & effective project management. • Supported regulatory affairs & product specialists in product registration activities, maintaining up-to-date knowledge of regulatory requirements & assisting in documentation preparation. Assisted Customer Success Spec. with sample & demo product activities, incl. preparing training certifications. • Actively supported company exhibitions & marketing events. Organized travel arrangements for staff & attendees, incl. Key Opinion Leaders (KOLs). • Provided training for new hires & existing employees on administrative procedures. Achievements: • Successfully transitioned from Order Processing IBM Lotus Notes 8.5 to Order Processing SAP CRM 7.0, enhancing operational efficiency & data accuracy. Implemented project management tools (Monday.com, ClickUp), improving team collaboration & productivity. Delivered comprehensive monthly reports, enabling better visibility & decision-making for inventory & sales operations. Enhanced collaboration between sales, finance, and logistics teams, resulting in quicker resolution of shipment & inventory-related issues.
• Provided comprehensive administrative assistance throughout the sales cycle, including processing quotations, sales orders, claims, expense reports, meeting coordination, and minutes taking. • Processed sales orders (SO) and coordinated with inventory management to ensure timely product delivery. • Monitored stock levels and managed the replenishment process to ensure optimal inventory availability. • Collected, inputted, and reported daily sales activity data to provide performance-tracking insights. • Prepared supporting documents for product registration in collaboration with the Legal Department. • Actively supported company exhibitions and marketing events. • Organized travel arrangements for staff and attendees, including Key Opinion Leaders (KOLs). • Provided training for new hires and existing employees on administrative procedures to enhance team efficiency and knowledge transfer. Achievements: • Optimized the sales order processing system, improving order accuracy and reducing processing time. • Successfully supported exhibitions and marketing events, increasing customer engagement.
• Materials tested and analyzed product samples using Ion Chromatography techniques. • Ensured products adhered to established quality specifications, industry standards, and regulatory requirements. • Verified materials met safety, performance, and reliability criteria. • Maintained precise records of findings, documented, and reported any defects or deviations from standards. • Identified and reported the areas for improvement and ensures timely corrective actions. • Performed calibration and correlation audits on production lines and laboratory equipment to ensure that instrument accuracy and reliability. • Actively participated in process improvement activities to identify opportunities to enhance quality control procedures and optimize processes. • Collaborated with other departments, including Manufacturing, Engineering, and R&D, to ensure alignment across departments. Achievement: • Successfully performed calibration and correlation audits of Ion Chromatography (IC) Dionex 2000 that improved the accuracy and reliability of product assessments.