San Luis Obispo, California, United States
My specialty is building teams, maximizing profit and creating longlasting systems at one-of-a-kind destination properties. My passion has been applied to hotels, restaurants, spas, event spaces and recreational amenities in the community or those traveling abroad. Design-forward or historical hospitality places for special occasions are my specialty. Facilitating happiness, while learning and creating makes it very easy to go to work.
• Increased survey and review reputation by +10%, while increasing year-over-year profitability by +30% after 18 months in the role • Directly manage Hotel Cerro, Autograph Collection by Marriott’s rooms and suites, as well as all amenities, such as the restaurant, pool and spa • Administer systems including Marriott Global Source, Lightspeed PMS, Lighthouse RMS, Agilysys POS, Empower GXP, Paycom Payroll, Amadeus Demand 360, CoStar and ResortPass • Engage Sales of incredible event spaces such as the Distillery room that produces whiskey, the Olive Tree indoor/outdoor space, the Fig Veranda and a stunning boardroom overlooking San Luis Obispo • Responsible for the success of two food & beverage outlets with the signature Oak Grill restaurant accessible from garden street and the Headwaters rooftop pool bar overlooking the Montana de Oro mountains • Oversight of the 4,000sq ft world class health and wellness facility with Spa Cerro, featuring massages, facials, scrubs, and wraps in single or couples’ treatment rooms or wet treatment rooms with chromotherapy cascade water treatments • Lead 100+ associates at the front desk, housekeeping, valet, restaurant operations and management toward their personal and professional goals
• Hotel success responsibilities for the Nomada Hotel Group, which is comprised of 4 markets and over 100 rooms • Company administrator for StayNTouch PMS, TravelClick CRS, TripleSeat EMS, Revinate and Whistle CRMs • Responsible for Revenue Management and Strategic Rate Design for all properties • Accountable for General Manager positions reaching each property’s P&L goals • Responsible for the direction of entire property budgets in 2022, 2023 and 2024 • Operation as a Task Force General Manager on 5 hotels: Skyview Los Alamos, Hotel Ynez, Granada Hotel & Bistro and most recently opening Farmhouse Paso and River Lodge Paso
• Capitalizing on the Post-Covid 19 drive market, propelled the property by 30% more revenue than before • Cost control methods surpassing budgeted percentages every month as General Manager • Management of multiple in-house supervisor and management promotions, with little to no turnover • Oversight of the 5-acre lifestyle property’s guest rooms, pool deck, working vineyard, events & restaurant • Administration of StayNTouch Rover PMS, Lightspeed POS, Toast POS and OpenTable takeout and delivery
• Prior to Covid-19, managed the 9-acre seaside hotel with guest rooms, 5 event spaces and restaurant • Full financial responsibility to maintain the annual budget and create monthly YOY GOP growth • Surged revenue 10% through pacing, active rate analyzation, promotions and incentive programs • Decreased costs in housekeeping and events through detailed, forecasted plans and management • Maintenance of at least 4.5/5 reviews on online platforms including Expedia, Booking, TripAdvisor and Google • Administration of all systems, such as Roomkey PMS, Duetto RMS, Hotel Effectiveness and Sage Accounting
• Lead the ground up team build and renovation communication of a resort hotel in the mountains of Las Vegas • Managed the 6-acre property with 62 guest rooms and suites, 4 event spaces, restaurant and gaming bar • Administered and monitored the use of RMS PMS, LightSpeed POS system and Tock booking system • Managed 50-80 employees seasonally with full payroll and accounts payable responsibility
• Task Force Manager of the #1 Bed & Breakfast in the NC Triangle, a 1925 building renovation • Maintained a AAA Four Diamond status with 17 unique guest rooms and 3 historic event spaces • Oversee sales including weddings, conferences and booking the entire inn • Maintained strong relationships with Duke University and businesses in Downtown Durham, NC
• Until promotion, direction of F&B for the 45 room Mayton Inn with 5 highly occupied, upscale event spaces for 200+ person events • Responsible for daily success of upscale breakfast, lunch, brunch and dinner services every day of the year • Administration of LightSpeed POS and OpenTable reservation system
• Supervision of over 30 food & beverage employees in daily operations of 2 outlets of a la fine dining and a fast casual grille, alongside events almost daily in 7 spaces • Responsible for weekly payroll, scheduling and training for entire food & beverage department • Execute banquets and weddings of up to 450 people in plated, buffet and action station settings • Develop shelf-to-sheet inventory procedures for a 40k+ beverage inventory • Design of all food & beverage menus for over five outlets around the club, with extensive staff testing