Seattle, Washington, United States
Big people-person with a love for problem-solving and design. Whether that means helping people directly with a technical issue, or designing a solution that doesn't cause issues in the first place, I'm most happy when I'm challenged to solve new problems and develop efficient business practices through data analysis and user-research.
Project Delivery Manager for Geniuslink, driving product development for new features that help creators, publishers, and brands earn more from their links! I help develop project requirements, manage timelines, and communicate between engineers and stakeholders on the deliverables needed to build great features. I focus on making data-driven decisions that ensure new projects will deliver the expected outcomes for our team and our clients. As the interface between our product and engineering teams, I strive to provide excellent communication for all parties with clear requirements and regular updates to minimize confusion and provide a productive and efficient development pipeline.
Primary Responsibilities: Handled client support and onboarding, created and maintained Knowledge Base documentation, and developed automated systems to track account signups, measure KPIs, and collect client feedback. Secondary Responsibilities: Produced regular custom reports for clients and for internal business insights, developed and maintained automated system for tracking link creation and flagging malicious content, moderated community Facebook page, and produced regular blog content and newsletters (written content and graphics)
Responsible for managing the Operations team for Geniuslink, (CS, Bookkeeping, etc) as well as finding ways to improve operational processes through internal product development and automation. Using team and client feedback to help guide new projects, I rely heavily on both qualitive and quantitative analysis to identify inefficiencies, and manage the development of new tools and techniques to help keep our team operating agile and low cost.
Kit.co is a free to use product recommendation platform for Creators to share the products they use in their daily lives, while also providing the ability to earn commissions through over 30 supported affiliate programs. Previously owned and operated by Patreon, Kit was unfortunately stuck in "maintenance mode" for a few years due to an inability for the original team to find a sustainable revenue model. In 2018 I pushed the Geniuslink team hard on taking on this challenge, confident that we had the skills to better manage the platform and provide a valuable and sustainable platform for creators, while also providing a great side-door to Geniuslink itself. Since acquiring Kit in 2019, I've been responsible for several projects needed to overhaul the site experience and stability, as well as providing a sustainable revenue model that helps us keep Kit.co free to use, but still profitable for our team. Due to the small size of our team, I manage most aspects of Kit.co myself, monitoring site performance, communicating issues with our engineers, gathering requirements, and developing new projects to add life to what was previously an abandoned platform. Our active userbase continues to grow in 2022, and I continue to look for opportunities to make this platform a valuable resource for Creators and Geniuslink!