Canada
With over 7 years of experience in account management, sales, and customer success, I specialize in driving client retention, expansion, and strategic growth. At Kameleoon, I lead a portfolio of enterprise accounts, acting as a trusted advisor to executive-level stakeholders while shaping testing and AI strategies and investment decisions. My approach focuses on delivering measurable business value through disciplined upsell, cross-sell, and renewal execution. My professional mission centers on fostering long-term client relationships, influencing security decisions, and aligning business objectives with tailored solutions. Leveraging my skills in account management, attention to detail, and multitasking, I contribute to sustainable revenue growth and client success in collaborative, high-performance environments. My skill set and tech stack proficiency includes: - Account Management and Customer Success - B2B Business Development and Corporate Sales - Product demonstration, training, and onboarding - Relationship building - Deal negotiating - Salesforce - Hubspot - Kameleoon PBX - Outreach - SalesLoft - Google Suite - MS Office Suite & 365 - HighSpot - Hootsuite - Gong.io - LinkedIn Sales Navigator - ZoomInfo - Gainsight - Zendesk - Amplify - Brandwatch - Tableau - Workday - Dayforce - ServiceNow - DocuSign - Cybersecurity - Crowdstrike - Carbon Black - Sumo Logic - Tenable - Confluence - Lovable - CoPilot - Claude - Gemini - OpenAI
As a Customer Success Manager & Pre-Sales Specialist, I am responsible for delivering operational excellence and customer engagement by maintaining accurate account documentation, tracking client interactions and billable time, and providing strategic guidance that maximizes platform adoption and ROI. - Management of client onboarding (kickoff meetings, training, implementation, A/B test setup) - Provide operational and methodological assistance on the Kameleoon platform - Deliver comprehensive value and relationship management across portfolio, ensuring ongoing client success and satisfaction. - Proactively manage the full customer lifecycle, maximizing client lifetime value within a large and diverse account base. - Collaborate with internal and external teams to coordinate and implement client-specific cybersecurity strategies and solutions. - Build and nurture strategic partnerships with both existing and prospective clients to support long-term growth and retention. - Develop in-depth knowledge of clients’ industries, trends, and business objectives to proactively drive business value and measurable ROI. - Demonstrate commitment to continuous learning by staying up to date on new products and evolving technology ecosystems. - Deliver engaging and tailored product demonstrations using our AI to potential clients - Provide hands-on support to clients on platform usage and best practices (adoption, campaign setup, industry insights) - Assist in setting up optimization campaigns (A/B tests, personalization), including brief preparation, project follow-up, and result analysis
As an Account Manager, I own the strategic and commercial success of a portfolio of enterprise clients, acting as a trusted advisor at the executive level while driving long-term growth, retention, and expansion. My role is centered on leading customer relationships, influencing security investment decisions, and delivering measurable business value. - Own and lead a $7.5M+ USD portfolio of 60+ enterprise and mid-market accounts, driving the full commercial and strategic relationship through retention and expansion - Act as a trusted advisor to CISOs, IT leaders, and stakeholders, shaping cybersecurity strategy and investment decisions - Deliver consistent, sustainable revenue growth through disciplined upsell, cross-sell, and renewal execution - Orchestrate cross‑functional teams across Customer Success, Solutions, Product, and Executive Leadership to deliver measurable outcomes - Build and execute forward‑looking account plans, anticipating risk, identifying opportunity, and staying ahead of customer needs - Lead executive‑level business reviews that clearly articulate value, ROI, and strategic alignment - Maintain rigorous pipeline and forecast discipline, ensuring account health, accuracy, and operational excellence - Deep understanding of cybersecurity, MDR/EDR, and security frameworks, paired with strong executive presence to lead strategic conversations with CISOs, CIOs, and senior stakeholders—translating security strategy into clear business outcomes
As a Customer Success Manager, I was responsible for providing overall value and relationship management, ultimately ensuring the success and value of my client portfolio. - Delivered comprehensive value and relationship management across a $7M+ USD portfolio of 50+ clients, ensuring ongoing client success and satisfaction. - Proactively managed the full customer lifecycle, maximizing client lifetime value within a large and diverse account base. - Collaborated with internal and external teams to coordinate and implement client-specific cybersecurity strategies and solutions. - Built and nurtured strategic partnerships with both existing and prospective clients to support long-term growth and retention. - Developed in-depth knowledge of clients’ industries, trends, and business objectives to proactively drive business value and measurable ROI. - Demonstrated commitment to continuous learning by staying up to date on new products and evolving technology ecosystems. - Contributed to cross-functional projects aimed at enhancing customer value and modernizing service deliverables.
As a Customer Success Manager I clearly communicate and guide customers on their social journey as a trusted advisor with the main objective of ensuring maximum value for our customer's investment. - Managed a $1.4M USD book of business across a large and diverse client base, driving user adoption, revenue retention, growth, and customer advocacy throughout the full customer lifecycle. - Built and maintained influential client relationships by leveraging deep expertise in Hootsuite's product suite, industry trends, and best practices to guide strategic planning and maximize partnership value. - Oversaw the launch and ongoing adoption and renewal of Hootsuite Enterprise and other products across multiple organizations, proactively identifying opportunities to enhance engagement, satisfaction, and long-term loyalty. - Developed a thorough understanding of clients' industries, business goals, and social media maturity to deliver measurable ROI and drive meaningful business value.
As a Growth Account Executive here at Hootsuite, I strategically build on existing relationships and help our clients maximize their capabilities with their Hootsuite plan. - Led full-cycle B2B sales from business development through account management, managing the entire process from lead generation and value creation to negotiation and closing, while being held to monthly and quarterly revenue targets and KPIs. - Served as part of a pilot team focused on growing revenue within the Enterprise segment, strategically building client relationships and expanding accounts using a best-in-breed partner methodology. - Applied a value-selling approach by centering client conversations around business value, ROI, and tailored solutions, collaborating closely with the Customer Success team to maximize each account's potential. - Maintained daily platform usage to deepen product knowledge, support lead generation efforts, and stay current on evolving capabilities.
- B2B business development and delivered product demonstrations to clients throughout North America and select regions in South America. - Delivered innovation intelligence solutions via a SaaS platform powered by machine learning and AI, quickly becoming a platform expert and identifying new selling strategies and use cases. - Excelled in a dynamic start-up environment by adapting to frequent changes in territories, verticals, goals, and expectations, consistently surpassing KPIs, achieving top revenue performer status, and advancing to leadership and training roles. - Became a platform expert, identifying innovative selling strategies and new use cases.
- Served as a B2B corporate account manager for Southern Alberta, representing CDW Canada and supporting regional client portfolios. - Surpassed sales targets by achieving over 230% of goal during tenure, including 470% in June, generating $650,000 in sales within six months and earning recognition as Cisco All-Star for July and a spot in the Cisco Meraki Champions Program. - Completed the CDW Master of Data Centre training program, developed expertise in advanced technology standards, and effectively negotiated deals using various partner online portals and technologies.