Marysville, Ohio, United States
Business Studies major at Ohio University with customer service, digital media, and Navy leadership background. Driven by growth, clarity, and impact—seeking roles in marketing or operations where I can connect people, solve problems, and build better experiences.
Business Studies major at Ohio University with a background in customer service, digital media, and Navy leadership. Driven by growth, clarity, and impact—seeking roles in marketing or operations where I can connect people, solve problems, and build better experiences.
Created media for retailer’s social platforms to promote brand values and dealership services. Tasked with reducing third-party costs, I developed in-house photo and video content tailored to campaigns and events. Delivered professional-quality visuals that increased engagement and strengthened brand identity.
Tasked with improving service retention and customer engagement through outbound communication. Scheduled follow-up appointments, educated clients on vehicle features, and addressed concerns. Strengthened relationships and boosted retention metrics by delivering personalized support and timely outreach.
Represented Subaru’s brand values through local engagement and service initiatives. Tasked with building community relationships and promoting the Love Promise campaign. Coordinated events, partnered with nonprofits, and created outreach materials—resulting in stronger brand visibility and increased community trust.
Led a team of 16 enlisted medical staff in a high-tempo inpatient ward, providing mentorship, career guidance, and on-the-job training. Managed daily operations, coordinated military movements, and ensured readiness across personnel and equipment. Strengthened team performance and mission execution through clear leadership and accountability.
Provided medical support in Navy inpatient settings, including patient assessments and medication administration. Led a team of 16 enlisted staff, managed a $274K supply budget, and maintained mission-critical equipment. Delivered care with professionalism and precision, supporting both recovery and operational readiness.and overall professional seamanship.
Served aboard USS John C. Stennis, performing critical duties to support ship readiness and operations. Tasked with watchstanding, maintenance, search and rescue drills, and damage control. Led team efforts during replenishment and ceremonial support, contributing to mission success and crew safety.
Oversaw daily service operations at a busy Subaru dealership, managing appointments and resolving customer concerns. Coordinated between technicians and clients to ensure timely repairs and clear communication. Improved workflow efficiency and boosted customer satisfaction scores.
Managed Subaru warranty claims and documentation, ensuring compliance with manufacturer standards. Collaborated with service teams to resolve technical issues and improve claim accuracy. Streamlined processes and maintained organized records, resulting in faster turnaround and improved customer satisfaction.
Served as the primary point of contact for customers during vehicle service visits. Tasked with assessing needs, explaining repairs, and coordinating with technicians. Delivered clear communication and timely updates, resulting in improved customer trust, efficient service flow, and higher satisfaction ratings.