Sheffield, England, United Kingdom
I am a trilingual professional fluent in German, French, and English, with a Bachelor’s degree in Business Management from the University of the West of England (Bristol, UK) and SKEMA Business School (France). I have also pursued advanced studies in Logistics and Supply Chain Management at Sheffield Hallam University. Currently, I serve as a Client Service Manager at ASK4, where I manage and support our clients across Northern Europe
• Develop and maintain constructive working relationships with assigned clients • Key contact in the internal handover of new projects between departments. • Oversee projects raised for assigned clients and communicate including escalation management • Maintain and manage assigned clients’ Profit & Loss account • Ensure internal information about Clients and Sites is up to date • Perform escalation management as part of the Escalation Process • Responsible for Client / Site level reporting and trend analysis • Training of new client staff to ensure their familiarity with ASK4 products, services, and support process • Handover of commercial opportunities to the commercial team • Engage with the product development team to represent clients’ needs • Report about any health and safety breaches or concerns to assist the company in preventing future accidents/incidents
- Supported the Operational Management Team in the Polysilicon Department in Burghausen, Germany - Developed Task Analysis for improvement within the Production Department - Designed Layouts on Visio for current and future Workplaces in the Production - Developed Training concepts and schemes for employees - Translation of operating instructions - Elaboration of a disturbance system for the Production department