Prague, Czechia
Finance & Strategy leader with 10+ years of progressive experience at AB InBev across CX, finance, strategy, and commercial performance roles in international environments. Proven track record of delivering ambitious results, P&L management, driving end-to-end process transformations, managing large teams and developing talent.
Leading a young and dynamic team of 100 people responsible for the centralized direct customer and consumer contact in Europe with teams based in Czechia, Netherlands, Belgium and India. - Overseeing strategy, delivery, and operational performance. - Driving AI-enabled transformation of customer operations across markets. - Partnering with Commercial teams to launch customer value and revenue expansion initiatives.
Driving excellence in customer satisfaction and service delivery across On-Trade and Off-Trade channels in France. Responsible for designing and implementing customer-centric strategies that elevate end-to-end experience. - Led cross-functional initiatives to improve NPS and reduce pain points along the customer journey. - Developed and executed CX transformation roadmap aligned with commercial and digital priorities. - Partnered with tech and data teams to develop and implement Agentic AI, resulting in significant workload automation. - Led and coached a team of +17 members, driving engagement. → Results: all-time-high NPS on the market & team engagement
Oversaw strategic planning and financial management for PerfectDraft, AB InBev’s direct-to-consumer business. Supported commercial growth and profitability through insight-driven decisions and agile execution. - Co-developed and monitored the business strategy, ensuring alignment between performance, pricing, and marketing investments. - Managed P&L and forecasting cycles, delivering accurate and actionable financial insights. - Led 1-year and 10-years plans. - Reporting business performance on a monthly basis to C-level executives. - Partnered with supply chain and marketing teams to identify and unlock growth opportunities. → Results: Delivered beer volume growth, significant EBITDA improvements while maintaining a premium customer experience (NPS)
Responsible for the cost valuation and structure, cost reporting and data mining as well as identify new opportunities of business development with the objective to optimize the overall production process at the central Java production site of Ethnicraft [wooden furniture].
Risk management consulting: identify and quantify all possible risk events, design their frequency through statistical analyses and approximate their impact on the business processes with the objective to obtain ISO9001 certifications.
Student exchange at INCAE Business School, the first Business School in Latin America. I'm the first one from my university to participate in an exchange at this school. Focus and grades: Entrepreneurial Finance and Venture Capital (A+), Money and Banking (A+), The Competitive Advantage of Nations (B+).
Responsible for a 7 people team, in charge of all the events of Local Committee, induction process, training, tracking and motivation of all members, part of the Executive Board of AIESEC LLN