Berlin, Berlin, Germany
Confidential mandate assessment: www.matthiasglade.com I work as an Interim Executive in situations where leadership, control and structure must be established quickly. I typically step into transition, transformation or stabilization phases characterized by high complexity, time pressure and multiple stakeholders. My role is to create clarity, establish robust governance, enable decision-making and ensure execution at executive level. I work across industries, with a strong background in corporate and complex organizational environments.
www.matthiasglade.com Executive responsibility for governance, control and oversight in parallel with interim engagements.
T-Systems: Program Lead – OSS Transformation Mandated by the Senior Vice President Global Process Management to lead the implementation of a new OSS target architecture as part of the transformation from a centrally steered organization to 11 independent portfolio units with full P&L responsibility. Accountable for the end-to-end delivery of multiple transformation streams, including governance, stakeholder alignment and execution under a fixed financial cut-over date. Established clear steering structures, resolved senior-level ownership conflicts and ensured delivery across a highly complex OSS landscape.
Manager; Remoteservice Organisatzion for Managed Service and Standard Product Lifecycle Main tasks: - Controlling of the german service organization (8 location, 350 employee) - Setup and moderating of several war room meetings - Management of Critical Customer Projects - Identification of process optimization and improvements - Responsable for the Customer Survey and Followup Process - Management of the Knowledge Management - Partnering with Development Leader in USA, Munich and Greece - Partnering with German Field Service and Central East Europe to increase company performance - Manager for Several Initiative and Projects to improve the overall company performance Key Accomplishments: • Stabilizing the new service business for the new VoIP Products Suite (Open Scape Voice) • Transform the company’s service workforce and guide the technology shift • Reduction of crisis projects to zero by establishing a monitoring and war room meetings • Executing the de-/ escalation management and take over critical project and crisis projects • Implementation of Knowledge Management in the German Organization (Stevie Award in 2012) • Increase the performance by reduction of ticket backlog from 30.000 to 6.000 tickets • Increase of customer satisfaction from NPS 5,0 to 8,3 and positive net profit of 200 million Euro
Market introduction of Open Scape Voice in Germany: First internal field trail in R&D (USA, FL), planning and building of several complex IT systems / networks in Germany, pre-sales and consulting on C-suite, solution implementation and troubleshooting on customer site with peering to the Global Vendor Support Major Customer Projects: Volkswagen AG, Mobil Life Campus, Wolfsburg (GER), Stadtwerke Bielefeld, Bielefeld (GER), Isringhausen GmbH & Co. KG (IBM Partner), Lemgo (GER), Coca-Cola E AG, Berlin (GER), Talanx AG, Cologne (GER)
2006 -2007 Global Key Account Wolfsburg, Germany (Volkswagen AG), Prepared the tender documents for our bid for the master agreement with Nortel Networks, won the master agreement for five years