British Columbia, Canada
* Support a Zone of 8 Safeway stores with locations from Kamloops to Prince Rupert * Phone support and full unit equipment shipping * Installed and moved new/existing equipment * Performed Nortel BCM software (v3/3.7) modifications, network setup and rebooted * Onsite by the part repairs for all store IT equipment: * Nortel BCM 1000 and 1000e, Nortel 8/16 button phones, Cisco routers and switches, HP and IBM servers, Dell desktops, Wyse terminals, Fujitsu scanners, Lexmark printers, Hobart scales, NCR/IBM Point-of-Sale equipment, NCR Self checkouts * Maintained store network and followed store specific data switch port layout * Repaired broken RJ45 network terminations * Meet pre defined Service Level Agreements and Customer service review scores * Maintained a van and office of parts inventory * Worked with parts warehouse and vendors for failed parts exchange * Assisted other team member with their zones while away or busy * Performed software OS re-imaging and set up * Worked On-call on a rotating schedule, and after hours work as required.
* Support a Zone of 9 Safeway stores with locations in the Fraser Valley and Cariboo * Phone support and full unit equipment shipping * Installed and moved new/existing equipment * Performed Nortel BCM software (v3/3.7) modifications, network setup and rebooted * Onsite by the part repairs for all store IT equipment: * Nortel BCM 1000 and 1000e, Nortel 8/16 button phones, Cisco routers and switches, HP and IBM servers, Dell desktops, Wyse terminals, Fujitsu scanners, Lexmark printers, Hobart scales, NCR/IBM Point-of-Sale equipment, NCR Self checkouts * Maintained store network and followed store specific data switch port layout * Repaired broken RJ45 network terminations * Meet pre defined Service Level Agreements and Customer service review scores * Maintained a van and office of parts inventory * Worked with parts warehouse and vendors for failed parts exchange * Assisted other team member with their zones while away or busy * Performed software OS re-imaging and set up * Worked On-call on a rotating schedule, and after hours work as required.
* Food Preparation * Customer Service * End of day cash count * Til audits * Training new employees