Düsseldorf, North Rhine-Westphalia, Germany
Driven, self-motivated and self-disciplined communicator with nine years of project management experience in telecommunications and distribution. Excel in transforming market needs and opportunities into tangible results by developing teams and setting challenging targets. Key strength: Inspiring and motivating culturally diverse teams to achieve success. English: Native speaker German: B1 Conversational American Citizen, German Permanent Resident
Identified possible gaps in the market and develop products to fill those gaps for both new and existing customers. Responsible for prioritizing the product backlog keeping the customers needs as the focus to deliver end-to-end voice and video calling products to local Vodafone markets. Set aggressive targets based on profit and loss analysis, market demand, and go-to-market strategy.
Tasked with successfully solving customer SAP issues by providing first and second level technical support. Simultaneously cultivated positive relationships with customers in the USA and Ireland, while managing global development teams in the USA, Germany and India. Transformed business goals into KPIs to ensure control board’s milestones were met successfully: on time and on budget.
Oversaw quality assurance of a complex project developing a new terminal management SAP system. Ensured business requirements were met by acting as the single point of contact between business and developers. Responsibilities included reporting daily progress to the management board, and communicating their priorities back to the team.